hi marwa, yes it associate to phone and ICD config in CCM tks --- On Wed, 11/19/08, marwa <[EMAIL PROTECTED]> wrote:
From: marwa <[EMAIL PROTECTED]> Subject: Re: [OSL | CCIE_Voice] IPCC script ?? To: [EMAIL PROTECTED] Date: Wednesday, November 19, 2008, 3:06 PM hi, u need to associate the agent1 to the phone and choose ICD in the callmanger ----- Original Message ----- From: Erwan Erwan To: [email protected] Sent: Wednesday, November 19, 2008 7:41 AM Subject: [OSL | CCIE_Voice] IPCC script ?? hi, I edit the IPCC express for ICD , but I can't find "agent1" user id in Resource IPCC Express,when I have to put in variable for State Does it actually a new variable that I have to create or user id :agent1 from CCM / IPCC? And if that is the user id, how to enable it? so It will show in script tks
