Here's what I've done in real life. Send the call to Unity Connection. Unity connection can do a "consult transfer". It asks the caller to state their name before transferring the call.
From: [email protected] [mailto:[email protected]] On Behalf Of Michael Ciarfello Sent: Friday, July 24, 2009 9:28 PM To: Cristobal Priego Cc: [email protected] Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me Depends on how the subflow did the recording, where and how it stored it, etc. You can attach the aef files and we can take a look. Might be a little tricky if multiple people are joining at about the same time. Pretty easy to record one name, play it just before joining the conference then the next person would just overwrite the file, wash, rince, repeat. (not 100% sure on the overwrite though.) If if doesn't overwrite or multiple people are joining, you will need a custom java app to find the proper file in the directory, play it, delete it, etc. That I don't know how to do. Have one for an IPCC 3.5 system, but won't be compatible with 7.0 since they changed the java methods starting with 4.0. _____ From: Cristobal Priego [[email protected]] Sent: Friday, July 24, 2009 2:47 PM To: Michael Ciarfello Cc: Jeffrey Hall; [email protected] Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me I was able to get this to work. I just have one more question. I'd like to get crazy. I'd like the caller's name to be played before he joins the bridge. I have the subflow that will record the name and it works great. I haven't found a way or a step that will play the prompt or do some kind of introduction. and then send the call to the bridge do you know if there is a step or a trick to accomplish this with UCCX ? thanks 2009/7/23 Michael Ciarfello <[email protected]> Yea, you can use Unity's supervised transfer or IPCC's consult (supervised) transfer. In IPCC, if the transfer fails, you can play a prompt to the caller with something intelligent (your conference bridge isn't setup right not, call back in a little while or call xxx-yyyy). I'm pretty sure you should be able to play the same in Unity also. From: Cristobal Priego [mailto:[email protected]] Sent: Thursday, July 23, 2009 3:23 PM To: Michael Ciarfello Cc: Jeffrey Hall; [email protected] Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me nevermind I got it sorry 2009/7/23 Cristobal Priego <[email protected]> I think I got it Is there a way to do a consult transfer with the Script. that's the exact scenario that we want. once the meet-me is setup internally we want only to authenticate the callers dialing in from the pstn using the script. so i was thinking of a consult transfer just in case the meet-me isn't setup yet they won't get a fast busy and try to do something else. or should i just send the call to a call handler and do exactly what Christopher told me to do thanks Michael for your time 2009/7/23 Michael Ciarfello <[email protected]> The conference controller must manually and at his/her phone setup the meet-me. There's no authentication (pick up phone, more, meet-me, meet-me directory number). You may also have to design PTs and CSSs, possible translation patterns so that the conference controller can initiate the meet-me and the callers join. After the meet-me is setup, you want to only authenticate the callers dialing in. They will probably dial another number, go through the IPCC script, authenticate then the script transfers to the meet-me number. Your initiator and your IPCC ports will need to have access to the meet-me number. The callers / gateway(s) will need to have access to the IPCC RP. I might have confused you by combining too many possibilities into one message. Let me know your exact requirements and I'd be glad to clean it up for you. From: Cristobal Priego [mailto:[email protected]] Sent: Thursday, July 23, 2009 2:44 PM To: Michael Ciarfello Cc: Jeffrey Hall; [email protected] Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me thank you, however the meet me needs to be initiated first, right and then the callers needs to authenticate or is there a way to authenticate the initiator only and then have the remains users just to join the bridge without authentication 2009/7/23 Michael Ciarfello <[email protected]> I answered the question he was asking at the time. Lol CRS script: You can play a prompt if you wish, you will use the get digit string to collect the password from the user then use the IF step to compare it to the accepted password, if they are equal then call redirect to your meetme number. If not then do what you want (hang up, re-prompt user, etc.) From: Jeffrey Hall [mailto:[email protected]] Sent: Thursday, July 23, 2009 2:24 PM To: Michael Ciarfello Cc: Cristobal Priego; [email protected] Subject: Re: [OSL | CCIE_Voice] UCCX and meet-me Now THERE's an expert response! lol On Thu, Jul 23, 2009 at 12:15 PM, Michael Ciarfello <[email protected]> wrote: Yes. From: [email protected] [mailto:[email protected]] On Behalf Of Cristobal Priego Sent: Thursday, July 23, 2009 12:53 PM To: [email protected] Subject: [OSL | CCIE_Voice] UCCX and meet-me Hello Experts, I was wondering if you know how to use UCCX to request a password before a user is allowed to establish a meet-me conference call do you know if this is possible ? thanks Cris _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com -- Jeffrey W. Hall Jeffrey W. Hall, LLC. CCSI #31661, CCVP, CCSP, CCIP, CCNP, CCDP, CQS, CCNA (V,S,W), MCT, MCITP (Cell) 901-490-4140 (Email) [email protected] (Blog) http://layer8man.ccieblog.com Sent from Olive Branch, MS, United States
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