Unified Contact Center Express is on the hardware blueprint for the CCIE Voice Lab, not Enterprise... Not only is Express good enough, it’s the only way to go in this case.
Brian -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Padmanabhan, Padhu Sent: Saturday, September 12, 2009 2:46 PM To: '[email protected]'; '[email protected]' Cc: '[email protected]' Subject: Re: [OSL | CCIE_Voice] Can we use Cisco Unified Contact Center Express for the lab practice? Probably I could I have worded it better I.e CC exp vs enterprise I was drawing analogy betweeb CUCM / CME to CC exp vs Enterprise, Wondering if express alone is sufficient vs enterprise Its clear now Contact center express is good enough for the lab thanks Padhu -------------------------- Sent using BlackBerry ----- Original Message ----- From: Jonathan Charles <[email protected]> To: Nara Shikamaru <[email protected]> Cc: Padmanabhan, Padhu; [email protected] <[email protected]> Sent: Fri Sep 11 22:00:35 2009 Subject: Re: [OSL | CCIE_Voice] Can we use Cisco Unified Contact Center Express for the lab practice? "here is also a significant difference in cost and implementation." Yeah, 30-40k versus 300-400k and up, way, way, way up... I thought he was asking for the difference between em... I also think he believes express and UCCX to be different things... they are not... Jonathan On Fri, Sep 11, 2009 at 4:47 PM, Nara Shikamaru <[email protected]> wrote: > That's not true. To the larger point of Padhu's question Contact Center > Enterprise is a non-issue for the exam as it is a completely different > animal from IPCCexpress. It's designed for zero failure requirements and > can handle much heavier call loads than express. There is also a > significant difference in cost and implementation. > > On Fri, Sep 11, 2009 at 10:09 AM, Jonathan Charles <[email protected]> > wrote: >> >> UCCX Is Unified Contact Center Express. >> >> The other product UCCE, Unified Contact Center Enterprise. >> >> The differences are being narrowed with each new release... currently >> enterprise just offers capability for many more agents (300 on UCCX, >> 1000+ on UCCE)... >> >> >> J >> >> On Fri, Sep 11, 2009 at 11:03 AM, Padmanabhan, Padhu <[email protected]> wrote: >> > Folks: >> > >> > >> > >> > I am currently searching on CCO to understand the differences between >> > the >> > express and full version of UCCX. Anyone on here using the >> > >> > UCCX express for lab practice?. >> > >> > >> > >> > Thanks,Padhu >> > >> > >> > >> > >> > >> > >> > >> > _______________________________________________ >> > For more information regarding industry leading CCIE Lab training, >> > please >> > visit www.ipexpert.com >> > >> > >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com > > > > -- > -Shikamaru > _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
