If I go to SETTINGS >> STATUS >> STATUS MESSAGES I see where it's trying to load SEP<mac>.cnf.xml
However, under SETTINGS >> STATUS >> FIRMWARE VERSIONS it does tell me that the SIP load is SIP41.8-5-2S. So I believe its has downloaded the correct firmware version from CUCM. A few other things I have verified: · It is receiving an IP from DHCP · The CUCM device defaults specifies SIP41.8-5-2S for all standard 7961 phones · The phone is built in CUCM as a SIP phone The phone also says "Unprovisioned." Any other ideas? Am I the only one running into this? Thanks, Matthew Berry Office 952 516 3748 | Mobile 952 221 2814| [email protected]<mailto:[email protected]> From: Otto Sanchez [mailto:[email protected]] Sent: Monday, January 11, 2010 7:16 PM To: CCIETalk.com Cc: [email protected]; Berry, Matthew J.; [email protected] Subject: Re: [OSL | CCIE_Voice] CUCM Rejected Status for SIP 7961 IP Phone This is the case in which I would look further into the cucm traces, (assuming dhcp configuration, cable, and cucm configuration is good) However, before doing that, I would make sure that after a factory reset the phone is getting the correct sip phone load, by your previous traces I see a sccp load...???, also try to register the phone to the pub server to discard replication issues, I would also try with a different sip phone load, Please let us know your findings, On Sun, Jan 10, 2010 at 5:26 PM, CCIETalk.com <[email protected]<mailto:[email protected]>> wrote: My thoughts exactly On 1/10/10, Thomas Bader <[email protected]<mailto:[email protected]>> wrote: > ... mmmhhh, in your first mail the log files refer to a skinny image!?! > > -----Ursprüngliche Nachricht----- > Von: > [email protected]<mailto:[email protected]> > [mailto:[email protected]<mailto:[email protected]>]Im > Auftrag von Berry, > Matthew J. > Gesendet: Sonntag, 10. Januar 2010 21:45 > An: Berry, Matthew J.; CCIE Voice > OSL([email protected]<mailto:[email protected]>) > Betreff: [OSL | CCIE_Voice] CUCM Rejected Status for SIP 7961 IP Phone > > > All - > > I cannot get a 7961 SIP phone to register to CUCM. I have performed > factory resets, deleted and rebuilt, and banged my head against the > wall. > > When the phone loads, it says "Unprovisioned" on the screen. From > CUCM's perspective, it says Status: Rejected. > > Here are some of the outputs from the status screen on the phone: > 16:43:03 File Not Found : CTLFile.tlv > 16:43:04 No CTL installed > 16:43:05 SEP00215555C46B.cnf.xml > 16:43:15 DNS Unknown Host > 16:43:16 DNS Unknown Host > 16:43:49 File Not Found : CTLFile.tlv > 16:43:49 No CTL installed > 16:43:50 SEP00215555C46B.cnf.xml > 16:43:59 DNS Unknown Host > 16:43:59 DNS Unknown Host > > Any ideas? > > Thanks, > Matthew > > > Digital Footprint: > Skype: ciscovoiceguru > _____ > > From: Berry, Matthew J. > Sent: Sunday, January 10, 2010 8:23 AM > To: CCIE Voice OSL > ([email protected]<mailto:[email protected]>) > Cc: Berry, Matthew J. > Subject: Weird Error on 7961 IP Phone - DNS Unknown Host > > > All - > > I am working on Workbook 1 Lab 2, going through some very basic > registration tasks that I'm sure we've all done thousands of times. > However, I'm running into an error on a phone that is confusing. > > Basically, one of my phones that is registered to CUCM will seem to lose > its connection with CUCM and have to reregister. It occurs ever 10-15 > seconds in a loop. > > So I connected to the phone's web page to grab some logs and this is > what I see under status messages: > > 8:23:10a DNS Unknown Host > 8:23:10a DNS Unknown Host > 8:23:50a File Not Found : CTLFile.tlv > 8:23:50a No CTL installed > 8:23:50a SEP002155548AF6.cnf.xml > 8:23:52a DNS Unknown Host > 8:23:52a DNS Unknown Host > 8:23:55a SEP002155548AF6.cnf.xml > 8:23:58a DNS Unknown Host > 8:23:58a DNS Unknown Host > > I also see this under debug display: > > 8:22:10a 10: Name=SEP002155548AF6 Load= SCCP41.8-4-1S Last=TCP-timeout > 8:22:19a 23: Name=SEP002155548AF6 Load= SCCP41.8-4-1S > Last=Reset-Restart > 8:23:00a 10: Name=SEP002155548AF6 Load= SCCP41.8-4-1S Last=TCP-timeout > 8:23:06a 23: Name=SEP002155548AF6 Load= SCCP41.8-4-1S > Last=Reset-Restart > 8:23:48a 10: Name=SEP002155548AF6 Load= SCCP41.8-4-1S Last=TCP-timeout > 8:23:53a 23: Name=SEP002155548AF6 Load= SCCP41.8-4-1S > Last=Reset-Restart > 8:24:34a 10: Name=SEP002155548AF6 Load= SCCP41.8-4-1S Last=TCP-timeout > 8:24:40a 23: Name=SEP002155548AF6 Load= SCCP41.8-4-1S > Last=Reset-Restart > > Two things: > 1. I am not using DNS at all. The DHCP pool is configured with a DNS > server, but all the interaction between the phone and CUCM is done based > off IP address. Yes, the CUCM server is not setup with a DNS name, but > an IP address. > 2. TCP timeout? None of my other hardware phones on my end are doing > that. I'd think if there were a network latency issue on my end, my > other phones would be doing this too. > > Has anyone seen this before? > > Digital Footprint: > Skype: ciscovoiceguru > > -- Sent from my mobile device www.ccietalk.com<http://www.ccietalk.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> -- Regards, Otto Sanchez CCIE #25592 (Voice) Support Engineer - IPexpert, Inc. URL: http://www.IPexpert.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
