Hi guys and girls, (if there are any around, I mean except for Amy J)! I need to get some clarification on the last criteria under q12.2, it’s phrased this way.
“There can only be a maximum of one caller in queue. The second caller being placed into the queue should be sent to UC AutoAttendant instead of hearing queue prompt.” I have no issues getting this to work, but my question is what EXACTLY the phrasing aims are as an end result? The first sentence says “There can only be a maximum of one caller in queue.” and the second says “The second caller being placed into the queue”, this is what I need to get some clarification about. What I mean is this, should the if statement with the check of call in queue >= max queue depth that redirect (goto Xfer2AA) be before the select resource step, as the first sentence in the above phrasing would suggest. Or should it be under the queued “sub step” in the select resource, or whatever it’s called, I guess u guys know what I mean? As one might interpret the second sentence in the question if you look at that part and do EXACTLY as it says. Namely that the second caller should be placed into the queue, but then be sent to the AA before the queue prompt begins to play. As I said I have no problem with the intended functionality, I just want the end result clarified. I mean there is a big difference in the two ways of doing it, not in the sense of result for the callers, but in the real lab these little nuances can bite you in the butt if you’re not careful with this kind of iffy questions. Brgds, Roger Källberg Consultant Cygate AB Eric Perssons väg 21, SE-217 62 MALMÖ Direkt: +46108787498 Växel: +46108787400 [email protected]<mailto:[email protected]>
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