Under UCCX, under Control Center, is both your RmCm Subsystem and your Unified CM Telephony Subsystem "In Service"? I was having a similar problem with both the Desktop LDAP Monitor Service and Desktop Sync Service failing to start up. Turned out it was something to do with the communication to the CTIManager service on the Subscriber. I had to restart that service and then everything started working like it usually does.
From: [email protected] [mailto:[email protected]] On Behalf Of Tam Nhu Sent: Sunday, September 12, 2010 2:52 PM To: [email protected] Subject: [OSL | CCIE_Voice] UCCX 7.0(1) Error - Cannot connect to the IPPhone Agent service Hi Experts, I am working on the UCCX and have been spent so much time to build the UCCX lab server, but I keep getting this error when trying to login via Single Button Login for agent. Cannot connect to the IP Phone Agent service. I checked all the subsystem and they are up and running; in fact, the Script and Application is working fine since I can test with the solution scripts provided in Lab 6 to Lab 10 and get the prompt and queue fine. Just that I cannot get the single button login to work. I checked again and again the configurations in UCM and UCCX, and could not find what step I am missing; probably I blind at this point. One thing I keep having the Desktop LDAP Monitor Service and Desktop Sync Service failed to start up. I redo the server, installed fresh, and still have the same problem, so I am sure that I missed something, but could not identify it. Do I need to have those two services up to be able for agent to login? I googled it but not find a useful link to fix the login issue. Thanks in advance for any helps and inputs. TN. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The information contained in this transmission is confidential. It is intended solely for the use of the individual(s) or organization(s) to whom it is addressed. Any disclosure, copying or further distribution is not permitted unless such privilege is explicitly granted in writing by PC Mall, Inc. Furthermore, PC Mall, Inc. is not responsible for the proper and complete transmission of the substance of this communication, nor for any delay in its receipt.
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