Duy Thanks,
You were right, CTI Gateway profile. Sirius Computer Solutions ________________________________ Casey Lee | Network Solutions Engineer - CCVP | Single Number Reach 402-965-2583 Fax: 402-965-2410 | E-mail: [email protected] <mailto:[email protected]> 14301 First National Parkway, Suite 400, Omaha, NE 68154 ________________________________ National Technology Solutions Provider www.siriuscom.com <http://www.siriuscom.com/> From: ccieid1ot [mailto:[email protected]] Sent: Tuesday, December 28, 2010 11:25 AM To: Casey Lee Cc: [email protected] Subject: Re: [OSL | CCIE_Voice] CUPS deskphone control For deskphone, assign the users to cti profile. No need sip trunk or any other mumble jumble. duy ccie #27737 voice tmobile g2 On Dec 28, 2010 11:22 AM, "Casey Lee" <[email protected]> wrote: > Hi all, > > > > In my practice lab I've been asked to configure HQ phone 2 to be > controlled by CUPC (desk phone not softphone). After setting up the sip > trunk, assigning license capabilities and allowing the associating the > end user to the device with CTI Enabled permissions I configure all the > necessary components in CUPS. After I've finished configuration in CUPS > I check the system dashboard to verify my user has been allocated > desktop control and everything else is good on the CUPS server. > > > > I am able to successfully log into CUPC however I don't have any desk > phone control. A restart of CUPS and CUCM doesn't yield a different > result. > > > > For curiosity I build a Unified Personal Communicator phone in UCM and > associate it to the end user. I also apply a CTI gateway in CUPS and > try my login again. This time not only do I have softphone capabilities > but I am also able to control the desk phone, yet I haven't changed any > settings pertaining to desk phone control. > > > > Please correct me if I'm wrong but I don't believe I should need a UPC > device for just desk phone control. I'm wondering if this is a bug I'm > hitting or if there is something I have configured incorrectly. It > seems that in my lab I run into this problem every single time when > configuring desk phone control. Has anyone else run into this problem? > > > > Help! > > > > Casey > > > > > > > > > > > This message (including any attachments) is intended only for > the use of the individual or entity to which it is addressed and > may contain information that is non-public, proprietary, > privileged, confidential, and exempt from disclosure under > applicable law or may constitute as attorney work product. > If you are not the intended recipient, you are hereby notified > that any use, dissemination, distribution, or copying of this > communication is strictly prohibited. If you have received this > communication in error, notify us immediately by telephone and > (i) destroy this message if a facsimile or (ii) delete this message > immediately if this is an electronic communication. > > Thank you. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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