Hi, Has anyone encounter this weird behavior, the IPMA manager icons doesn't appear on the phone display via EM. The same phone is able to display the icons if that ext is configured as "manager". Phone firmware all downloaded from UCM 7.01,and model is 7961G,should not have any compatibility issue.
In non working scenario,the Manager is configured on device profile (EM),and login into another ip phone. I can login the assistant via IPMA service. >From the assistant,i couldn't see the manager online/appear. Action taken: 1.Restarted TomCat service 2.Restarted IPMA && CTI services 2.Deleted and recreate user "manager" After a few hours troubleshooting,i found an identical bugs ID from Cisco: Bug iD:CSCdz39967<http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdz39967> Title: IPMA manager on ExtMobility does not get the info window on telecaster *IPMA manager on ExtMobility do not get the info window on telecaster * * Symptom*: IPMA is not supported for a EM/Mobile Manager. *Condition*: The EM/Mobile manager logs into the same device for the 2nd time. it works fine the first time. *Workaround*: Restart the Cisco IPMA Service by restarting the Cisco Tomcat service from Windows Admistrative tools - services menu.According to bug toolkit, it has been fixed since earlier release of UCM. Any setting i'm configure wrongly? I can make the info window work if not thru EM. Thanks Shingei.
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