Hi Michael,

What is the gateway protocol? MGCP or h323?
Can you provide configs in both cases?
If it's h323 what do you have on outgoing dial-peer? hardcored g711? you can
try:
voice-class codec 1
codec preference 1 g711ulaw
codeb preference 2 g729r

Cheers,

On Fri, Jun 3, 2011 at 5:21 AM, Michael Luo <[email protected]> wrote:

> I'm testing with Unity Connection 7.0.
>
> Let say if the voicemail ports are in region A.  IP phones and voice
> gateway are in region B.  Cross-region codec was G.729.
>
> IP phones can call VM pilot just fine (with G.729).
>
> However, if PSTN calls IP phone and rollover (CFNA/CFB) to voicemail, I got
> fast busy (reorder tone).  By looking at CCM trace, it seems to be codec
> issue:
>
> 06/02/2011 23:07:43.042 CCM|MediaResourceManager::sendAllocationResourceErr
> - ERROR - no transcoder device configured.
>
> My question is: if I configure transcoder to fix this problem, shall the
> transcoder be in the voicemail's mgrl or the voice gateway's mrgl?
>
> Thanks!
> Michael
>
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