Because of the prompt requesting you to state the amount of people ahead of
you.  To do this you need to look up the users position in queue: Lets say
only 1 caller in queue, then a 1 is returned.  If you do not decrement this
by 1 then you say there are 1 people are ahead of you when in fact you are
first in line.

Does that make sense?

HTH,
Chris

On Sun, Feb 5, 2012 at 2:27 PM, Randall Crumm <rrcr...@yahoo.com> wrote:

> Hi,
> In the scripts solution it has a decrement step. Can someone explain why
> this is needed, if it is?
>
> Thanks,
>
> Cheers, Randall
>
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