Thanks for the explanation gurpreet. From what i observed, looks like the gateway/TP CSS needs to have the PT of the CTI ports in addition to having the PT of the CTI-RP and the CSS on the CTI-RP is ignored.
This is the part that confused me as i was seeing the CTI redirect searching for the CTI Port in the NULL partition from the SDI traces. -Pavan On Jun 11, 2012, at 6:35 PM, Gurpreet Singh Kukreja <[email protected]> wrote: > Hi Pavan, > > I would like to add a few things here. The only place the CSS of the caller > matters is when they're calling the CTI Route Point and not the ports. > > Let me give an example. Consider the below call flow: > > Caller's Cell Phone >> Dials the 10 digit # for the Co. >> PRI >> MGCP G/W >> > 4 digits enter the CM >> Matches a Translation Pattern >> Forwards the Calls > to the CTI Route Point of the CCX >> CTI port answers the call and then the > Agent picks up the call. > > Now think at what all places do we need a CSS and what partition we need to > hit: > > 1) G/W's Inbound CSS should have the PT for the TP (If any) > 2) TP's CSS should have the PT of the CTI Route Point. > 3) CTI Route Point's CSS should have the PT of the CTI Ports. > 4) Finally, CTI Port's CSS should have the Partition of the Agent's Phone. > > In this scenario, Endpoint's CSS matters to reach the next destination. > > Hope this makes sense. > > > Regards > Gurpreet > > On Mon, Jun 11, 2012 at 5:33 PM, Pavan K <[email protected]> wrote: > Thanks Gurpreet, Dan & Krishna. > > This is now fixed. As Dan mentioned the CSS of caller matters. > > == > When a CTI Route point, redirects the call to the CTI port, the CSS of > the device that calls the Route point is used to search for the CTI > Port. > == > > > > From: Pavan K <[email protected]> > Date: Mon, Jun 11, 2012 at 1:33 PM > To: [email protected] > > > With UCCX, did anybody get calls to work when the CTI ports are in a > partition ? > If so what CSS did you have to configure ? > > I have created a RoutePoint in the NULL Partition and CTI ports in a UCCX > partition > Added a CSS for the RoutePoint that includes the UCCX partition (on both the > line & device) but the call doesn't connect. > > If i take the CTI ports out of the partition, everything works perfectly. > > TIA > -- > - Pavan > > ---------- > From: Gurpreet Singh Kukreja <[email protected]> > Date: Mon, Jun 11, 2012 at 3:27 PM > To: Pavan K <[email protected]> > Cc: [email protected] > > > Hi Pavan, > > We've seen this behavior with UCCX. > > Logically, the calls should work w/ or w/o partition applied on the CTI Port > Group, keeping in mind the CSS applied on the CTI Route Point. > > Few things to keep in mind: > > 1) Always apply the changes on these Triggers/ Port Groups from the CCX and > never from the CM. > 2) If you apply the correct CSS on the Trigger which includes the partition > of the Port group, the calls should work. > 3) Even after applying the changes if the calls do not work, it could be > very possible that the changes you're making from the CCX are not getting > updated on the CM. In this case, first run the Data Resync from the CCX and > make sure there are no exceptions in the output. Then, restart the CTI > Manager on all CM servers and then restart the CCX Engine. > > > - Gurpreet > > > > _______________________________________________ > > For more information regarding industry leading CCIE Lab training, please > > visit www.ipexpert.com > > > > Are you a CCNP or CCIE and looking for a job? Check out > > www.PlatinumPlacement.com > > > > ---------- > From: Dan Quinlan (daquinla) <[email protected]> > Date: Mon, Jun 11, 2012 at 3:34 PM > To: Pavan K <[email protected]> > Cc: [email protected] > > > I would think that the inbound caller (ip phone or gw) would need the CSS to > access the CTI ports. > > DQ > [email protected] > > Sent from my iPhone > > ---------- > From: Krishna <[email protected]> > Date: Mon, Jun 11, 2012 at 3:53 PM > To: Pavan K <[email protected]> > > > pavan, > > I worked on uccx lab and it worked fine for me. All that you need to > remember one point always, what does the CTI Route point has to see. in this > case the CTI route point has to see the phones partition in order to > handover the calls to the phone agents. Check that internal dns are listed > in your css to make this work. > > thank you > krishna. > > ________________________________ > From: Pavan K <[email protected]> > To: [email protected] > Sent: Monday, June 11, 2012 1:33 PM > Subject: [OSL | CCIE_Voice] UCCX - Do CTI Ports in Partition work ? > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > > > > > -- > - Pavan >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
