hi Guys,
How to write a script which will transfer calls to available agent based on longest idle time. The phone user has requested some time after ending a call. During this time, phone user should be marked NOT READY. User has to change status to READY manually before call can be directed. Single button login is used by the phone. -Vir From: [email protected] Sent: Tue, 07 Aug 2012 12:27:15 To: [email protected] Subject: CCIE_Voice Digest, Vol 78, Issue 24 Send CCIE_Voice mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://onlinestudylist.com/mailman/listinfo/ccie_voice or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of CCIE_Voice digest..." Today's Topics: 1. Re: CCIE Voice Lab Server (Dan Quinlan (daquinla)) 2. Re: CCIE Voice Lab Server (Nicolas MICHEL) ---------------------------------------------------------------------- Message: 1 Date: Tue, 7 Aug 2012 00:11:23 +0000 From: "Dan Quinlan (daquinla)" <[email protected]> To: Bill Lake <[email protected]> Cc: Online Study <[email protected]> Subject: Re: [OSL | CCIE_Voice] CCIE Voice Lab Server Message-ID: <[email protected]> Content-Type: text/plain; charset="windows-1252" Yeah, sorry I slip into "sales" mode sometimes - thinking production not lab.. I have run much more that the setup you are planning on a 5 year old MCS-7828 (I forget the HP and IBM equivalents). The 7828 has 6 GB ram and 2x250GB disks. ESXi 4.x handles everything perfectly. The only issue is occasional "drunk unity lady" as the VMWare scheduler likes a dedicated processor core to handle direct RTP traffic. My advice - try it on something you have before acquiring something new. DQ [email protected]<mailto:[email protected]> Sent from my iPhone On Aug 6, 2012, at 7:43 PM, "Bill Lake" <[email protected]<mailto:[email protected]>> wrote: If you set up a pool under vmware ESXi (FREE) then the individual machines share the memory as needed. This is a great way to improve performance. Also I/O to HDD is improved by spreading out over several disk/SSD's. You also get some benefit by having individual NIC's assigned especially for the CUCM Pub and Sub. Using this method you do not have to drop your VM's down even if you have only 4 GB RAM, set up device pool with all RAM available, Load all VM's under that Pool and they share as needed although I would recommend 8 GB min, 16 GB is my current setup. I actually have a Dell Optiplex 790 loaded with CUCM/CUC/CUPS on 4 GB RAM and a single 250GB HDD and it works perfectly (with a little hack for the onboard NIC) but this is not my main lab but a demo lab for portability as the slimline Optiplex is very portable. On Mon, Aug 6, 2012 at 5:29 PM, Eliot Ngwa <[email protected]<mailto:[email protected]>> wrote: I had this same question last year and this distribution list group provided some great advice. I ended up upgrading my old HP desktop for the lab. I put in an i5 core processor, 32GB RAM, and an 128GB SSD drive all for ~$500. SSD drive prices are coming down now and RAM is stupid cheap nowadays, so I'd load up on as much as your motherboard can handle. I've got everything running in VMware workstation 8. Typically I'm only running 3 apps at a time even though I could probably run all 5 at the same time with ease. I went this route mostly because of A) cost B) not wanting to have a big jet engine server box roaring in my room. One of my study partners awhile back also revealed to me that you can actually scale back the memory requirements for Pub/Sub to 1GB after you've installed (which minimum requirement initially is 2GB) it. On Mon, Aug 6, 2012 at 4:30 PM, Nicolas MICHEL <[email protected]<mailto:[email protected]>> wrote: Hey guys. Just building me a lab since I would like to work whenever I want (read can :P ) and would like to have some advices about your server spec. What would be enough to run all the servers required for the lab in a single box ? I would like something powerful that will allow me to run more than required and I don't want to be penalized when waiting for the advanced CUCM service parameter window :) I was thinking to get an UCS C210 M2 but I am not sure that a single Xeon 5506 would be enough ? Also I am planning for something like 48Gb of Ram . Let me know what do you guys think ! Nic _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com> _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com<http://www.ipexpert.com> Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com<http://www.PlatinumPlacement.com> -------------- next part -------------- An HTML attachment was scrubbed... URL: </archives/ccie_voice/attachments/20120807/4dd87df3/attachment-0001.html> ------------------------------ Message: 2 Date: Tue, 7 Aug 2012 08:44:58 +0200 From: Nicolas MICHEL <[email protected]> To: "'Dan Quinlan \(daquinla\)'" <[email protected]>, "'Bill Lake'" <[email protected]> Cc: 'Online Study' <[email protected]> Subject: Re: [OSL | CCIE_Voice] CCIE Voice Lab Server Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Hi everyone and thanks for your private and public response on this topic. I ll try to get my hands on an UCS C210 or 2xC200 M2 I don't know yet. Regarding the RAM, I'll get 48G in a single server or I'll spilt the total amount of memory between the 2 servers. SSD are way too much expensive for a lab environment. I'll get regular disk with a Raid 1 array and that will run just fine. Thanks a lot for your help. Now onto ebay to get some nice deal (yikes !) Nic From: [email protected] [mailto:[email protected]] On Behalf Of Dan Quinlan (daquinla) Sent: Tuesday, August 07, 2012 2:11 AM To: Bill Lake Cc: Online Study Subject: Re: [OSL | CCIE_Voice] CCIE Voice Lab Server Yeah, sorry I slip into "sales" mode sometimes - thinking production not lab.. I have run much more that the setup you are planning on a 5 year old MCS-7828 (I forget the HP and IBM equivalents). The 7828 has 6 GB ram and 2x250GB disks. ESXi 4.x handles everything perfectly. The only issue is occasional "drunk unity lady" as the VMWare scheduler likes a dedicated processor core to handle direct RTP traffic. My advice - try it on something you have before acquiring something new. DQ [email protected] Sent from my iPhone On Aug 6, 2012, at 7:43 PM, "Bill Lake" <[email protected]> wrote: If you set up a pool under vmware ESXi (FREE) then the individual machines share the memory as needed. This is a great way to improve performance. Also I/O to HDD is improved by spreading out over several disk/SSD's. You also get some benefit by having individual NIC's assigned especially for the CUCM Pub and Sub. Using this method you do not have to drop your VM's down even if you have only 4 GB RAM, set up device pool with all RAM available, Load all VM's under that Pool and they share as needed although I would recommend 8 GB min, 16 GB is my current setup. I actually have a Dell Optiplex 790 loaded with CUCM/CUC/CUPS on 4 GB RAM and a single 250GB HDD and it works perfectly (with a little hack for the onboard NIC) but this is not my main lab but a demo lab for portability as the slimline Optiplex is very portable. On Mon, Aug 6, 2012 at 5:29 PM, Eliot Ngwa <[email protected]> wrote: I had this same question last year and this distribution list group provided some great advice. I ended up upgrading my old HP desktop for the lab. I put in an i5 core processor, 32GB RAM, and an 128GB SSD drive all for ~$500. SSD drive prices are coming down now and RAM is stupid cheap nowadays, so I'd load up on as much as your motherboard can handle. I've got everything running in VMware workstation 8. Typically I'm only running 3 apps at a time even though I could probably run all 5 at the same time with ease. I went this route mostly because of A) cost B) not wanting to have a big jet engine server box roaring in my room. One of my study partners awhile back also revealed to me that you can actually scale back the memory requirements for Pub/Sub to 1GB after you've installed (which minimum requirement initially is 2GB) it. On Mon, Aug 6, 2012 at 4:30 PM, Nicolas MICHEL <[email protected]> wrote: Hey guys. Just building me a lab since I would like to work whenever I want (read can :P ) and would like to have some advices about your server spec. What would be enough to run all the servers required for the lab in a single box ? I would like something powerful that will allow me to run more than required and I don't want to be penalized when waiting for the advanced CUCM service parameter window :) I was thinking to get an UCS C210 M2 but I am not sure that a single Xeon 5506 would be enough . Also I am planning for something like 48Gb of Ram . Let me know what do you guys think ! Nic _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com -------------- next part -------------- An HTML attachment was scrubbed... URL: </archives/ccie_voice/attachments/20120807/e376bfeb/attachment.html> ------------------------------ _______________________________________________ CCIE_Voice mailing list [email protected] http://onlinestudylist.com/mailman/listinfo/ccie_voice End of CCIE_Voice Digest, Vol 78, Issue 24 ******************************************
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
