Thanks Bill,
That what i was suppose to do. I just didn't have the example .aef file. I saw
that on the other labs.
Have a great day!
Thanks,
Randall
________________________________
From: William Bell <b...@ucguerrilla.com>
To: Randall Crumm <rrcr...@yahoo.com>
Cc: Online Study <ccie_voice@onlinestudylist.com>
Sent: Sunday, September 23, 2012 8:32 AM
Subject: Re: [OSL | CCIE_Voice] WB 2 Lab 2 UCCX questions
Randall,
1. I am trying to get music-on-hold to work when the caller is in queue.
Couldn't you use the Call Hold step, followed by wait time of 15s, and then
Call UnHold?
2. It also says to play the in queue prompt every 15 seconds, and if the call
is in queue over 60 seconds terminate it.
>I think this means play prompt 4 times and them terminiate call or does it
>mean play prompt 3 times and terminiate at 4th delay.
I read this as MoH/Prompt Playout every 15s for 60s. So, that is 4x. It is
"odd" though because if you follow the instructions exactly then on the final
play out you have: Music-"Please wait" followed by "Number not available". I
think it is better to play the "Please wait" prompt followed by music. In that
arrangement you don't confuse callers. BUT this is the lab, not real life so
following the language of the question I would do something like this:
Set LoopCnt=0
:Queue_Loop
if (LoopCnt > 3)
true:
GoTo Give_it_Up
false:
Call Hold
Wait 15s
Call UnHold
Play Prompt
LoopCnt++
GoTo Queue_Loop
:Give_it_Up
Play Prompt "SorryWeAreUnprofessional-CallBack.wav"
3. I do not see where I can download the WB 2 .aef scripts. Can someone help
me with this?
Good question. I just downloaded the .zip file from ipExpert and it doesn't
have an .aef for Lab 2. It has 6,7,8,9, and 10.
--
William Bell
blog: http://ucguerrilla.com
twitter: @ucguerrilla
On Sep 22, 2012, at 7:47 PM, Randall Crumm wrote:
Hello,
>
>
>1. I am trying to get music-on-hold to work when the caller is in queue.
>
>
>I am able to make the ringback work.
>
>
>Any suggestions? I looked at the DSG and it does not seem to address the MOH
>in queue.
>
>
>
>
>
>
>2. It also says to play the in queue prompt every 15 seconds, and if the call
>is in queue over 60 seconds terminate it.
>I think this means play prompt 4 times and them terminiate call or does it
>mean play prompt 3 times and terminiate at 4th delay.
>
>
>3. I do not see where I can download the WB 2 .aef scripts. Can someone help
>me with this?
>
>
>
>
>
>Have a great day!
>
>
>Thanks,
>Randall
>_______________________________________________
>For more information regarding industry leading CCIE Lab training, please
>visit www.ipexpert.com
>
>Are you a CCNP or CCIE and looking for a job? Check out
>www.PlatinumPlacement.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
