I had the same issue when I started the lab. I had never even configured a UCCX integration in my life let alone a customer script. I did not find any step by step guides out there that really explained the in outs. This is my recommendation
1. Build your own from scratch. I don't have a Windows Server license so I just rebuild it every 30 days when the server evaluation expires 2. Build your integration. I had to learn the basics like CUCCX configures CUCM accounts, CTI ports, and CTI route points for you. Some that has the smallest amount of experience knows this. 3. Take time to really understand the integration in case you have to troubleshoot it in your lab 4. Start off testing basic skills based routing and resource group routing using the default "icd.aef" script 5. Now that you understand how UCCX works it is time to working on custom scripting 6. Open up the script writing application, find and choose icd.aef, and before doing anything, do a "save as" to your desktop with a custom name of your choosing. You do not want to edit the default icd.aef script. 7. This is where the IPexpert workbooks come in. I would recommend the 5 lab handbook and One-Week Lab experience labs for custom scripting. I have not tried the Workbook 2 ones so maybe someone else can comment on those. Copy all of the lab scripts onto your CUCCX server. Have IPexperts script side by side with your new based on icd.aef. Double Clicking on IPexpert's script while you are already in the script building application will automatically bring up a second window and you will be able to see both sripts. When you are building your script to match IPexpert's script, you will start to understand how it works. You will understand how to create variables, do if then analysis, create prompts, etc. I cannot do all of their scripts without help from looking at the final script but am confident that I can troubleshoot an existing script in the lab or build one of medium complexity from scratch. I may use this next 30 days to master the scripts but from what I have seen in the lab, I think I am prepared enough but you never know! HTH Cory From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of sanity insanity Sent: Thursday, November 01, 2012 12:41 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Uccx scripting making me mad!! hi Guys, I really need your help to understand UCCX scripts ...How they are made? and how they work? Please help guys! -Mark
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