When you say refresh, do you mean changing the password? Still doesn't create 
the rmjtapi user in CM. After manually creating the user and associating 
phones, it still doesn't create the IPCC extension field.
This seems like an invalid installation.

Thanks,

Sent from my iPhone

On Nov 12, 2012, at 10:38 AM, "Craig Hill (crahill)" <[email protected]> wrote:

> You can refresh the rm and jtapi settings from within UCCX. You shouldn't add 
> them manually to the PUB. To get the IPCC extension, you need to associate 
> the phones with the rmjtapi application user. 
> 
> 
> Craig
> -----Original Message-----
> From: [email protected] 
> [mailto:[email protected]] On Behalf Of Dane Warner
> Sent: Monday, November 12, 2012 12:32 PM
> To: [email protected]
> Subject: [OSL | CCIE_Voice] CCX issue
> 
> All,
> I'm working on the 5-Lab workbooks (labs 1 and 2). CCX does not seem to be 
> integrated into CM correctly. 
> The rmjtapi user is not in CM, the rmcm subsystem will not start in CCX, the 
> End User page doesn't have the IPCC extension field, and 'IPCC Express 
> Installed' shows as False in Enterprise Parameters in CM.
> I've created the rmjtapi user in CM and the rmcm subsystem starts, but no 
> IPCC extension field appears.
> Has it happened to anyone else? Is it an embedded gotcha in the lab?
> 
> Thanks
> 
> Sent from my iPhone
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