When you use a media step that is collecting input from the user, you need to determine whether you want to repeatedly prompt the user when (a) they fail to respond or (b) their response doesn't match filter criteria. There is a retries setting in the Menu step. Adjust that to adjust the behavior. The default is 3 retries. Which accounts for the 4 prompts you are hearing.
The question should give you guidance here. Given the way you presented the question, I would adjust retries to 0 and then it should meet expected requirements. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla On Mar 26, 2013, at 6:26 AM, sanity insanity wrote: > hi guys, > > Any update ? I Don't have this working... > > -MJ > > > > On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity > <[email protected]> wrote: > hi William, > > Thanks for your reply. > > I have now added the following for step (b) and added (c) ,(d),(e) > > > -start > -accept > -play prompt ( welcome prompt) > -menu( triggering contact , "operator.wav") > -option 1:- > a) call redirect to 4001 > b) If successful terminate > c) if busy goto queueloop > d) if Invalid goto queueloop > e) if Unsuccessful goto queueloop > > - Under Select Resource ( triggering contact - from CSQ) :- > a)queueLoop: > > 1) Now when I call 4000 it says "Thank you for calling this number ...if you > dialled this number by mistake please press 1 else someone will be with you > shortly" > > Tests done:- > i I press 1 it goes to 4001 correctly - This works > ii If I don't press any key and wait for timeout the same prompts I hear > with "are u still there ?" 4 times and then it goes to the agents 4101 and > 4102 - not clear whether this is right > ii If I press any other key other than 1 it says "please dial again" and I > need to press the same key ( for example digit 3 on the keypad) atleast 3 > times before it goes to the queue - not sure if this is the correct method. > > Please let me know if this is correct? > > Thanks once again. > > -Mj > > > On Fri, Mar 22, 2013 at 12:59 AM, William Bell <[email protected]> wrote: >> >> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >> transferred to priority agent or stay online for next available agent" . The >> call does >> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is >> transferred to 4001 as expected. My question is what is preventing it from >> ringing 4101 and 4102 even though the agents are in a "Ready" state? > > > > Given the way you presented your script logic this behavior is expected. You > are asking the contact to press 1 and handling the transfer action prior to > the Select Resource step. > >> 2) The resources set for 4101 and 4102 are in Resource group name "S" and >> the CSQ for this is named as "CSQ". The resource criteria is " Longest >> Available". >> Is this correct? > > > "Longest Idle" == "Longest Available" > >> 3) Any other parameter that needs to be checked under the Resource group or >> the CSQ? > > > Can't say. Assuming you have configured your resources and CSQ correctly and > you have properly employed either Resource Group or Skills based routing then > I think you are OK. If you have failed to configure resources/CSQ/etc. > correctly then you are not OK. > >> 4)Is the configuration steps correct ? What steps are missing if any and how >> do we correct it? Is the script correct? > > > Is something not behaving the way you want or expect it to? If yes, then > something is provisioned incorrectly. > > Your script has a logic flaw. >> -option 1:- >> a) call redirect to 4001 >> b) If successful goto queueLoop > > > Step (b) doesn't make sense to me. If you successfully redirect the contact > then the script logic shouldn't go to the queueLoop. You should terminate. > > > > > -- > William Bell > blog: http://ucguerrilla.com > twitter: @ucguerrilla > > > > On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: > >> Hi All, >> >> Need your help. >> >> >> I am configuring DNs 4101 & 4102 ( both DNs are uccx agent extensions). >> Calls to 4000 should here a greeting "Press 1 to be transferred to priority >> agent or stay online for next available agent" . If the caller presses 1 , >> calls should be transferred to 4001. >> Otherwise it should be hunted as per "Longest idle time". >> >> >> These are the configuration steps I followed -- >> >> 1) recorded a prompt for the greeting called operator.wav >> >> 2) Configured one button login for the phone dns ( agent DNs - 4101 & 4102) >> >> 3) Setup the CSQ and resources in UCCX >> >> >> 4) Wrote the following script... >> >> -start >> -accept >> -play prompt ( welcome prompt) >> -menu( triggering contact , "operator.wav") >> -option 1:- >> a) call redirect to 4001 >> b) If successful goto queueLoop >> - Under Select Resource ( triggering contact - from CSQ) :- >> a)queueLoop: >> -End >> >> >> 5) Configured a trigger for 4000 >> >> >> >> Questions : >> ==================== >> >> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >> transferred to priority agent or stay online for next available agent" . The >> call does >> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it is >> transferred to 4001 as expected. My question is what is preventing it from >> ringing 4101 and 4102 even though the agents are in a "Ready" state? >> >> >> 2) The resources set for 4101 and 4102 are in Resource group name "S" and >> the CSQ for this is named as "CSQ". The resource criteria is " Longest >> Available". >> Is this correct? >> >> >> 3) Any other parameter that needs to be checked under the Resource group or >> the CSQ? >> >> >> 4)Is the configuration steps correct ? What steps are missing if any and how >> do we correct it? Is the script correct? >> >> >> - MJ >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com > > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
