Dear Experts, I am integrating CUE with CUCM and I am doing a feature called CUE TRANSFER. Which is during an active call , I can transfer the caller to Voicemail by pressing Transfer + *4XXX + Transfer. The feature is working and everything under CUCM. Know I want to make it work under SRST mode. However, I made it work under SRST but when I transfer it say's no mailbox setup for the user.Basically, When I press the envelope button from SCPHONE1 or SCPHONE2 it works and I hear my mailbox greetings but when I do it by CUE transfer it unable to recognize my mailbox and I configured E164 number in the mailbox but still didn't work. The alternate number is working with CUCM integration but it doesn't look like its working under SRST mode. Howeve , My testing was the following
Call from SC2 to SC1 and SC1 hit Transfer + Xfer-To-VM + Transfer ---->result no mailbox setup from user Call from HQ1 to SC1 and SC1 hit Transfer + Xfer-To-VM + Transfer ---->result no mailbox setup from user Call from SC1 to VM Pilot --->Reaching personal greeting Call from SC2 to VM Pilot --->Reaching personal greeting So it looks like this configs CUE(config)# username SiteC1 phonenumberE164 85224044001 CUE(config)# username SiteC2 phonenumberE164 85224044002 is not working under SRST because I am able to make the same thing when its registered to CUCM Please let me know what to do to reach my mailbox Here you are my configurations below:- voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to sip allow-connections sip to h323 sip bind all source-interface loopback0 sip-ua mwi-server ipv4:142.1.66.253 unsolicited dial-peer voice 1 pots incoming called-number . direct-inward-dial voice translation-rule 1 rule 1 /^2404/ // voice translation-profile STRIP translate called 1 voice-port 0/0/0:15 translation-profile in STRIP voice translation-rule 8 rule 1 /^\*/ // voice translation-profile vmredirect translate called 8 dial-peer voice 4220 voip destination-pattern 42..$ session protocol sipv2 session target ipv4:142.1.66.253 dtmf-relay sip-notify codec g711ulaw vad translation-profile out vmredirect voice translation-rule 2 rule 1 /^4...$/ /2404&/ type any subscriber plan any isdn rule 2 // // type any unknown plan any isdn voice translation-profile 999 translate calling 2 translate called 2 dial-peer voice 999 pots translation-profile outgoing 999 destination-pattern 999 port 0/0/0:15 forward-digits all clid strip name ! voice translation-rule 3 rule 1 /^4...$/ /2404&/ type any subscriber plan any isdn rule 2 // // type any subscriber plan any isdn voice translation-profile LOCAL translate calling 3 translate called 3 dial-peer voice 98 pots translation-profile outgoing LOCAL destination-pattern 9[2-9]....... port 0/0/0:15 voice translation-rule 4 rule 1 /^4...$/ /+8522404&/ type any international plan any isdn rule 2 // // type any international plan any isdn voice translation-profile INT translate calling 4 translate called 4 dial-peer voice 900 pots translation-profile outgoing INT destination-pattern 900T port 0/0/0:15 voice translation-rule 6 rule 1 /^4...$/ /+852404&/ type any international plan any isdn rule 2 /^2...$/ /1408202&/ type any international plan any isdn rule 3 /^3...$/ /1972303&/ type any international plan any isdn ! voice translation-profile 4digits translate calling 6 translate called 6 dial-peer voice 2300 pots translation-profile outgoing 4digits destination-pattern [23]...$ port 0/0/0:15 ephone-dn 10 number 1998.... no-reg both mwi on number 1999 no-reg both mwi off ephone-dn 11 octo-line number *4... call-forward all 4220 telephony-service srst mode auto-provision all srst dn template 1 srst dn line-mode octo max-ephones 15 max-dn 15 ip source-address 142.102.66.254 port 2000 strict-match time-zone 42 date-format dd-mm-yy voicemail 4220 mwi relay max-conferences 8 gain -6 call-forward pattern .T moh music-on-hold.au transfer-system full-consult transfer-pattern .T secondary-dialtone 9 moh music-on-hold.au multicast moh 239.1.1.1 port 16384 route 142.1.65.254 142.102.65.254 create cnf-files ephone-dn-template 1 call-forward busy 4220 call-forward noan 4220 timeout 20 mwi sip huntstop channel 1 ephone-dn 1 octo-line number 4001 no-reg both description +85224044001 name SCPHONE1 ephone-dn-template 1 ephone-dn 2 octo-line number 4002 no-reg both description +85224044002 name SCPHONE2 ephone-dn-template 1 ephone-dn 3 octo-line number 4101 description +85224043101 name sc ph1 icd ephone-dn-template 1 ephone-dn 5 octo-line number *4001 call-forward all 4220 ephone-dn 4 octo-line number 4102 description +85224043102 name sc ph2 icd ephone-dn-template 1 ephone 1 device-security-mode none mac-address 0024.14B3.8341 speed-dial 4 *4001 label "Xfer-to-VM" type 7965 button 1:1 2:3 ! ! ! ephone 2 device-security-mode none mac-address 001A.2F83.3616 type 7970 button 1:2 2:4 application global service alternate default ccm-manager fallback-mgcp interface serial0/0/0:15 isdn send-alerting isdn sending-complete isdn outgoing display-ie isdn outgoing ie redirecting-number ON CUE ccn subsystem sip gateway address "142.1.66.254" mwi sip unsolicited end subsystem ccn trigger sip phonenumber 4220 application "voicemail" enabled maxsessions 6 end trigger CUE(config)# username SiteC1 phonenumberE164 85224044001 CUE(config)# username SiteC2 phonenumberE164 85224044002 Many Thanks, Hesham
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