That is expected behaviour.
The assumption is that if the agent did not pick up the phone the first time, they are probably not physically present, therefore no further calls are presented until the agent pushes the button when they return to the desk.
Steve
-------- Original Message --------
Subject: [OSL | CCIE_Voice] UCCX agent ready state
From: Karen Johnson <karen.johnson...@yahoo.ca>
Date: Wed, July 31, 2013 2:06 pm
To: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
all,
when i call 4000, and it will ring agent 4101. if I did not pick up the call, call will go to "Not Readt" state
However it never come back to "Ready state"
I have config CSQ and Resource Section in UCCX to "Automatic Work = Enable" but still it won't go to Ready state until we manually do it from phone.
Is that expected or I need to do something in config ?
K
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_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
