To All, I apologize for distracting you from your studying.
I'm looking for some input from anyone with Avaya ACS experience. I'm trying to provide CME to Avaya Partner ACS integration while we migrate to CME. I currently have VIC-4FXO and VIC2-FXO connected to "extension" ports on the avaya. I'm able to call to the PSTN without issue, but can not dial internal two digit extensions. As I understand it , the user must press the "intercom" button prior to dialing an internal extension. A quick look at the avaya documentation indicates the system supports "single-line" pots phones and should be able to dial internal extensions by using a switch hook signal before dialing. I'm trying to figure out if this switch hook support needs to be enabled and also if enabling the "flash" button in CME would be the same as a "switch hook" to the avaya. Any ideas or opinions are greatly appreciated.
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