Hi Didi,

Does the PDB file have unique chain identifiers, or is this a concatenation of 
multiple chains which us the same identifier? If that's the case, try this:

PyMOL> set retain_order

See also:
https://pymolwiki.org/index.php/retain_order

Hope that helps.

Cheers,
  Thomas

On 11 Nov 2016, at 16:30, Didi He <[email protected]> wrote:

> Hi all,
>  
> I want to use PyMOL to draw an image of a big protein complex with a virus 
> capsid-like protein shell and an enclosed enzyme. But it only works in line 
> mode. If I show it in cartoon mode, most residues went missing. Did anyone 
> come across the same problem and could you give me some suggestions?
>  
> Thanks very much!
> Best wishes,
> Didi

-- 
Thomas Holder
PyMOL Principal Developer
Schrödinger, Inc.

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