* Dear associate vendor, *

We have an urgent request from one of our clients.

please submit at least two qualified candidates for the position mentioned
below.

Make sure all the skills are present in resume and highlight the skills
which are required for this position.


*Opening Details:*

Role         :Network Admin

Location   :newton, MA

Duration  :6+ months

*Job Description:*
The primary responsibility will be to resolve Symantec Corporation internal
customer helpdesk tickets on desktop and laptop computers. Required to work
with a team of IT professionals to troubleshoot and resolve desktop, laptop
and Symantec Corporation supported application issues. In addition diagnose,
troubleshoot and communicate with firewall & network engineers to solve a
problem, as well as work with server administrators, and telecom groups to
assist with helpdesk tickets and assist other IT groups for their
coordination and resolution of customer issues. Participate with IT and
other departments for internal and team projects. Great follow-up skills
with internal end-user customers required including IT management. Candidate
is required to have strong troubleshooting skills as well as knowledge of IT
technical and professional concepts to quickly resolving a wide range of
customer hardware and software issues within Symantec Corporation.


*SKILLS Skills:*

A*+ certification, Network+ certification, MCP, MCSA, or MCSE required.*
A strong working knowledge of *Windows platform systems, Windows Active
Directory/Server and of a networked environment is required*.
Experience with *Symantec Backup Exec, GoodLink, Cisco VPN, Outlook email,
Office suite, Remedy, WebEx software and Linux /MAC support is a plus+.*
*A+ certification preferred*.
Requires a high level of understanding and ability to support Windows
systems & applications on-site and remotely as required.
Good communication skills both verbal and written a must.
Has the ability to learn concepts from peers quickly, and share information
with others, for a constantly increasing and evolving knowledgebase. Prompt
resolution of problems in a timely manner with excellent customer service
skills. Great interpersonal skills are required. The candidate will be a
self-motivated performer with an attention to detail.
*Education:*
Bachelor's Degree or equivalent experience required with 4 or more years
experience in desktop and laptop support

*Regards,
*Vijay Kumar Majji
Senior IT Recruiter
Tel: 973.481.0100  Ext: 3095
Fax: 973.273.4639
[EMAIL PROTECTED]

*Makro Technologies, Inc.     www.makrotech.com*
One Washington Park, Suite 1502, Newark, NJ 07102
Offices: India, Pennsylvania, Illinois

** Makro is an INC 5000 company for 2007
** Makro is a 3time FAST 50 technology firm in NJ for 2005/2006/2007
(awarded by Deloitte)
** Makro is a 2time FAST 500 technology firms in USA for 2005/2006 (awarded
by Deloitte).


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