I am...slightly upset at the moment.
Yes..I'm a bit miffed.
After Four(4) days, I only just got a response from Hostpro.net's customer support as
to why we had no email on our entire
domain. POP3 accounts, and aliases were all down.
For over 96 hours.
Needless to say I think this month will be our last with "Hostpro.net, Leader in
Internet Hosting.."
>:(
I mean..thi sis just rubbish! I attached the correspondence so far with them just so
you can judge for yourself, and
hopefully won't make the same mistake I did and host your site there.
A 4 Day turnaround for a screw up that was Hostpro's fault with something as integral
to an Internet based business as
Email..is just ridiculous.
I'm just waiting for the damned CFMAIL tag to fail now because I need to use a
different SMTP server to send mail and they
haven't bothered to mention that either or something.
-Gel
------------------------------------------------------------------
I'm sorry,but that's just not good enough.
If I had not made a call to your Tech Support 4 days ago our website would not have
had any email facilities for over 96
hours. I was told that emails were 'supposed' to be sent out about the new system, but
to my knowledge the owner of the
hosted account, nor anyone else associated with Carigamer.com, has received nothing
about this new email system. The Admin
system was also not yet changed to reflect the new 'Qmail' system at that time.
No warning email was sent a week, or even a few days in advance warning customers this
changeover was occurring so in case of
any 'hiccups' as it was described by your tech support, customers would at least have
a clue.
After repeated calls to someone in your sales,I was put onto a Tech Support person who
said that she "Could not access my
account right now" but that she would forward it to the 'email guys' I have yet to get
a call from your Tech Support after
leaving two contact numbers and an alternate email address.This is the first email
response I've received after over 4 days.
I say again if I had not taken the initiative and called Netserv tech support (not a
toll free call since we are overseas) we
would have had no email on our site for 4 days. Our POP3 accounts were down, our
Aliases were down. Everything was down.
If we had gone forward with implementing an E-Commerce solution with Hostpro I shudder
to think what the backlash would have
been from anyone who had ordered any items over the last 4 days and received no
confirmation emails, and who would have been
unable to contact us via email.
That's not how we at Carigamer.com do business with our customers.
And it's definitely not how we expect our hosting provider to do business with us.
-Angel Stewart
Technical Director
www.carigamer.com
Island Gaming At Its Best!(tm)
-----Original Message-----
From: HostPro [mailto:[EMAIL PROTECTED]]
Sent: Sunday, August 12, 2001 8:46 PM
To: [EMAIL PROTECTED]
Subject: Re: NET E-mail Receiving (KMM436310V63515L0KM)
Dear Angel,
Thank you for your inquiry.
We thank you for your patience during the migration of your account to
the new Qmail system.
After our Qmail migration we have discovered several clients with
similar issues about the functionality and configuration of their new
email interface. To help out those that may have these same inquiries
we have provided answers to the top questions received thus far.
Some of you may have initially had problems with your aliases and
forwards when moving over to the new Qmail interface. Our technicians
have since corrected any issues which may have occurred and you should
no longer have any problems. If you are continue to have questions on
this matter please contact us and we will see it is properly addressed.
This new interface also requires a simple change in your current email
client configuration. You will need to update your email login to
reflect [EMAIL PROTECTED] instead of just the username with the
previous email interface. The information you would need to enter would
be shown as below:
User = [EMAIL PROTECTED]
Password = 'password'
SMTP server = hpmail.netservers.net
POP3 server = hpmail.netservers.net.
For Netscape or Eudora users you may also try the following setting:
User = username%yourdomain.com
Please take a moment and verify that all of these settings are set
correctly. If at that point you still have trouble, please let us know
and we would be glad to take another look at it.
We apologize for any inconvenience that you may have experienced.
Caitlin M.
Technical Support
Please do not delete any portion of this message when replying.
Original Message Follows:
------------------------
Dear Technical Support,
I have an issue with receiving email on my NETpro account.
Domain: carigamer.com
The full email address is: [EMAIL PROTECTED]
Error Message(s):
Err- Authpassword Password rejected.
Issue Description:
This morning at about 7:45 I tried reading mail from my
[EMAIL PROTECTED] account. I received an error message saying password
rejected or words to that effect.
I logged into the administrator and changed the password after this
error persisted at 8:00 am.
This still did not help, so I changed the password to 'a', can't get
much simpler than that.
However, at 8:46am, I am still unable to access this account, repeatedly
getting the password rejected error.
Could you please look into this?
Thank you.
-Angel Stewart
CIO
http://www.carigamer.com
Island Gaming At Its Best!(tm)
Thank you,
-Angel Stewart <[EMAIL PROTECTED]>
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