On Apr 4, 2005 11:31 AM, Jeffry Houser <[EMAIL PROTECTED]> wrote: > They just want me to change the DNS that it point to, and I offered to do > that. But it's just a temporary fix. > How do I explain this to them?
I'd offer to change the DNS for them this one time for free, and offer a maintenance contract if they wish for you to remain the tech contact. They probably don't want to do that, and at that point you would offer to make someone else technical contact. If they are unable to provide you with a new tech contact, I'd simply inform them (perhaps in writing) that in lieu of a new tech contact you are going to make them the administrative *and* technical contact. If they come back to you again later for more help, you just charge your hourly rate. Unless you are really trying to bend over backwards to keeps them happy for some other reason, this should be a simple solution that doesn't really burn any bridges. -Cameron -- Cameron Childress Sumo Consulting Inc http://www.sumoc.com --- cell: 678.637.5072 aim: cameroncf email: [EMAIL PROTECTED] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:152715 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
