I'd escalate to the next level, up until you get someone with the latitude to make decisions.
My latest rant was trying to reduce my newspaper and only get specific days (hardcopy) of the week, and everyday online. They don't have the package for me - which IMHO is ridiculous - so I am trying to find someone to influence. Eric -----Original Message----- From: Eric Carlisle [mailto:[EMAIL PROTECTED] Sent: June 11, 2005 12:18 PM To: CF-Community Subject: Rant -> Customer Service -> My computer is a naughty troll! Lately I've been hearing this a lot from customer service reps... "I'm sorry, sir. The computer system won't allow it." This seems to be the catch-all customer service response lately. Me: "You overcharged me on this bill. Please send me a new bill with the corrections." Then: "Sorry sir, the computer won't allow it. Pay the full amount and we'll deduct you on the next bill" ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Find out how CFTicket can increase your company's customer support efficiency by 100% http://www.houseoffusion.com/banners/view.cfm?bannerid=49 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:160454 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
