Price as Signal

This item ran on the Joel on Software homepage on Friday, November 18, 2005

Forbes: "EMI Group boss Alain Levy said at press conference today that
he believed Jobs would introduce multiple price points for iTunes
music within the next year."

The story they're trying to tell you is that "older, less popular
songs could be discounted, and in-demand singles could go for more
than a dollar."

Let's think this through, because I think the recording industry is
lying about why they want different prices.

Before I start with that, have you ever noticed that movie theaters
charge the same price for all movies, whether they are Steven
Spielberg blockbusters or crappy John Travolta religious quackery
disguised as science fiction that nobody in their right mind would
want to see?

Theoretically, when a super-duper-blockbuster comes out, like, say,
Lord of the Rings, there's so much demand that the movie theaters just
end up turning people away. Econ 101 says that they should raise the
price on these ultra-popular movies. As long as the movie is sold out,
why not jack up the price and make more money?

Similarly, when stinkers like Lesbian Gangster Yoga with Ben Affleck
come out, the movie theatre is going to be pretty much empty anyway
.... so Econ 101 says they should lower the price and try to get a few
more bucks filling up the theater with price-sensitive moviegoers.

And indeed this is what the recording industry is telling you that
they want to do on iTunes. But they don't do it in movie theaters. Why
not?

The answer is that pricing sends a signal. People have come to believe
that "you get what you pay for." If you lowered the price of a movie,
people would immediately infer from the low price that it's a crappy
movie and they wouldn't go see it. If you had different prices for
movies, the $4 movies would have a lot less customers than they get
anyway. The entertainment industry has to maintain a straight face and
tell you that Gigli or Battlefield Earth are every bit as valuable as
Wedding Crashers or Star Wars or nobody will go see them.

Now, the reason the music recording industry wants different prices
has nothing to do with making a premium on the best songs. What they
really want is a system they can manipulate to send signals about what
songs are worth, and thus what songs you should buy. I assure you that
when really bad songs come out, as long as they're new and the
recording industry wants to promote those songs, they'll charge the
full $2.49 or whatever it is to send a fake signal that the songs are
better than they really are. It's the same reason we've had to put up
with crappy radio for the last few decades: the music industry
promotes what they want to promote, whether it's good or bad, and the
main reason they want to promote something is because that's a
bargaining chip they can use in their negotiations with artists.

Here's the dream world for the EMI Group, Sony/BMG, etc.: there are
two prices for songs on iTunes, say, $2.49 and $0.99. All the new
releases come out at $2.49. Some classic rock (Sweet Home Alabama) is
at $2.49. Unwanted, old, crap, like, say, Brandy (You're A Fine Girl)
-- the crap we only know because it was pushed on us in the 70s by
paid-off disk jockeys -- would be deliberately priced at $0.99 to send
a clear message that $0.99 = crap.

And now when a musician gets uppity, all the recording industry has to
do is threaten to release their next single straight into the $0.99
category, which will kill it dead no matter how good it is. And
suddenly the music industry has a lot more leverage over their artists
in negotiations: the kind of leverage they are used to having. Their
favorite kind of leverage. The "we won't promote your music if you
don't let us put rootkits on your CDs" kind of leverage.

And Apple? Apple wants the signaling to come from what they promote on
the front page of the iTunes Music Store. In the battle between Apple
and the recording industry over who gets to manipulate what songs you
buy, Apple (like movie theaters) is going to be in favor of fixed
prices, while the recording industry is going to want variable prices.

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