This is going back really far, but.... are they on, at least, Windows 95?
  In Windows 3.1 you needed a special winsock driver to be on AOL and use a 
browser outside it.

At 08:03 AM 12/17/2005, you wrote:
>Subject: helping out a friend
>From: Ray Champagne <[EMAIL PROTECTED]>
>Date: Fri, 16 Dec 2005 16:32:47 -0500
>Thread: 
>http://www.houseoffusion.com/cf_lists/index.cfm/method=messages&threadid=19797&forumid=5#188596
>
>So, my neighbor just asked me to take a look at his computer and see if
>I could get it to connect to the net.  I went over there, and he's
>running AOL - and dial up.  Sheesh, talk about the stone age.  Anyways,
>when you click "connect" within AOL, it takes a couple of tries, then
>will connect.  They can get their email, but when they try to get to any
>web page using the browser, nothing.  I pinged a known IP.  That worked
>fine.  So, it seems that they are connected, but not able to browse.
>Doesn't this seem like a really strange problem?
>
>What would be a good way to troubleshoot this?  Any ideas?  Please don't
>say "don't use AOL" or "don't use dial-up".  Their son uses AOL all the
>time for school, chat, etc, and they aren't going to change that.  They
>also are on dial-up because they can't afford cable or DSL, at least
>that what he says.
>
>Any help would be appreciated.  He's a good guy and I really would like
>to help him out.
>--
>Ray

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