Scott Stewart wrote:
> When I did tech support, the screamers always got "Sir/Ma'am, we're not
> going anywhere until you put a civil, rational tongue in your head". 

We had, "I am not obligated to contiue any call in which I recieve 
personal abuse.  Keep it up, and I *will* hang up."  College campus -- 
we could be rude right back!

> My wife is the sweetest, funniest most good hearted person you'd ever want
> to meet, I hate to see her taking this level of shit from anyone.

Are there sweet, funny, good hearted people I don't want to meet?  Just 
checking.

> ....on a positive note, she called me and told me that her boss called the
> guy found out what his problem was, and terminated the business relationship
> with him.

w00t!  Deep 6 the bastidges!

--Ben


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