> -----Original Message----- > From: Greg Morphis [mailto:[EMAIL PROTECTED] > Sent: Friday, January 26, 2007 5:25 PM > To: CF-Community > Subject: Re: Props to Sony! > > I've called MS tech a couple times, once for myself and once for my > friend.. no problems at all.. sure the person wasnt English but I > understood them fine and they assisted me and resolved the problem. My > friend hadnt registered his xbox 360 so she reged it for him he had > bought it several months before. He was getting the Ring of Red. She > sent him a postage paid box and he got it repaired.. and I was only on > the phone for maybe 10 minutes.. > But we didnt void the warranty, you can't expect a company to uphold > the warranty after it's voided.. MS doesnt do that, Sony wouldnt do > that.. > Just my 2 pennies
Just so we're clear here: My issues with MS support have nothing to do with their refusal to uphold a warranty after it's been voided. 1) The original warranty was ONLY 90 DAYS. This is my fundamental complaint about the service. My console broke in 5 months. Then I was told that I'd have to spend $150 to fix it and the repaired unit would only get a, you guessed it, 90 warranty (you can only purchase extended warranties, I was told, on NEW consoles). I said, "well, since it's already out of warranty maybe I should try and fix it myself before sending it in." I was told (and I quote): "You might as well try." 2) The support line is a mess: at least 20 minutes listening to "Max" - the "phone hell with personality" and then off to a guy that can't speak English (if he did I wouldn't have had to spell "Jim" multiple times.) I simply can't believe that you spent only 10 minutes on the phone - it takes longer than that to get to a human. 3) Although I don't expect MS to uphold the warranty when it's been voided I was a little miffed that they offer NO support whatsoever for a console whose warranty has been voided. I simply CAN'T get it fixed - I can't pay for it to be fixed, there are no repair centers that will look at it - I've NO options. 4) That nice pre-paid postage box that your friend enjoyed? That "extra service" has ended - MS doesn't do that any longer. Now you foot the bill to send it in and MS will foot the bill to send it back. (Check http://www.thebigboxproject.com/ for a humorous take on this development.) I'm perfectly willing to believe that my experience could have been uncommon (although similar stories are very easy to find in large numbers online) and that my own frustration with the service led me to make a bad decision (namely opening the console myself instead of waiting for MS to get pressured into extending the warranty themselves). Still my experience was VERY bad and was very bad well before my actions gave them the legal high ground to ignore me. I've no problem with the software - that's why I bought another console (with a two year store warranty this time around). But my support experience was one of the worst, if not THE worst, I've ever had in my life. Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Upgrade to Adobe ColdFusion MX7 Experience Flex 2 & MX7 integration & create powerful cross-platform RIAs http:http://ad.doubleclick.net/clk;56760587;14748456;a?http://www.adobe.com/products/coldfusion/flex2/?sdid=LVNU Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:225913 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
