That's why I purchase from the Small Business division rather than the home. Support is US based rather than foreign.
Sandra Clark ============= http://www.shayna.com Training and Consulting in CSS and Accessibility Team Fusebox -----Original Message----- From: Dinner [mailto:[EMAIL PROTECTED] Sent: Friday, February 16, 2007 6:44 PM To: CF-Community Subject: Re: Why I prefer to NOT talk to a Dell rep from India Seems pretty middle of the road, for me. Had some a helluva lot worse, some much better. Whoever said the bit about Dells "Direct" number? +1 Same goes for gateway. Totally. It's all about the benjammins. (or a crap shot) ;-) Of course, I'm like "The Office"-- it's all about quality. It's why I try so hard. =]E On 2/16/07, Dana <[EMAIL PROTECTED]> wrote: > Paul > > The chat log does NOT seem fine. Look at the questions. Look at the > answers not answering the questions. Tech support is about answering > the question. > > Oh and yes, I have done phone support. About five years, at levels > from AOL to how to write a microscope driver for image processing > software. > > Dana > > On 2/16/07, Paul Ihrig <[EMAIL PROTECTED]> wrote: > > bruce. > > you ever work for a tech phone support line? > > i have.. very long days. > > after customer 20 of the day you start to fade out a bit. > > > > may not because they are Indian. > > but perhaps they are bored, tired, sick or frustrated. > > > > chat log seems fine. > > who cares if you void contract. > > its just a dell dude. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| ColdFusion MX7 and Flex 2 Build sales & marketing dashboard RIAâs for your business. Upgrade now http://www.adobe.com/products/coldfusion/flex2 Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:228297 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
