When I was first starting as a professional developer I had the opportunity to be interviewed by a gentleman who is now a longtime friend and mentor. During my interview with him, he asked me, "If you were asked to design an automobile for a blind person, how would you do it?". Being the complete newb at that time, I responded with things like "I would add audio feedback, and visual sensors, etc". The interviewer nodded his head and said, "yes, those are very neat ideas. However, how do you really know they're going to help unless you are actually deaf? Maybe you should go ask the user what they want?" That day I learned a valuable lesson, and ever since I have always tried to make sure I am addressing the users actual needs, not what I think the user needs.
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