On Wed, Dec 31, 2008 at 11:09 AM, Michael Grant [Modus IS] <[email protected]>wrote:
> When I used to work tech support (almost 10 years ago) our classic line was > "run scandisk and defrag and call back and ask for me." Back then both > these > processes would take anywhere from 3 to 10 hours, our shift was usually > done > by the time they called back. My first technology job was tech support for an Atlanta ISP (which is no longer around). We had alot of that delay tactic and "just end the call" stuff going on as well and now whenever I call in to tech support line for anything I can spot it a mile away. When I was doing tech support the fastest modem available was 33.3 and most people didn't have cell phones. It was pretty easy to end the call because often to test their setup, they would have to dial-in on the line they were calling me on. -Cameron ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Adobe® ColdFusion® 8 software 8 is the most important and dramatic release to date Get the Free Trial http://ad.doubleclick.net/clk;207172674;29440083;f Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:283606 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
