Oh, I could tell some stories.  Like the senior manager at a large
beverage company whose was boss to all the DAs and DBAs, but could not
personally format a floppy.    Or the client who had me drive 100
miles to his location because his computer wouldn't come on - it was
plugged nicely into the power strip, but he failed to plug the power
strip into the outlet.  Or the time I was trying to troubleshoot a CD
drive over the phone, and after asking the customer for the third time
to put in a different CD, he said "there are two in tray already, I
don't think anymore will fit." Or the accounting manager who would hit
the break key on her terminal, sending it into debug mode everyday,
because she thought she had to tell the company when she was going on
break.

The stupid, it burns.

On Fri, Mar 20, 2009 at 6:23 AM, Erika L. Walker <[email protected]> wrote:
>
> Never assume that users know the basic facts.
> And then it dawned on her. Each of the documents had about 23 rows of data.
> 23 rows is what was fitting on a screenful in Excel on that computer. The
> previous employee didn't know you could scroll down.

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