Imagine if you were trying to fly from New York to San Francisco, but
your plane was routed through an airport in Asia. And a bunch of other
planes were sent that way too, so your flight was backed up and your
journey took much longer than expected. That's basically what happened
to some of our users today for about an hour, starting at 7:48 am
Pacific time.

An error in one of our systems caused us to direct some of our web
traffic through Asia, which created a traffic jam. As a result, about
14% of our users experienced slow services or even interruptions.
We've been working hard to make our services ultrafast and "always
on," so it's especially embarrassing when a glitch like this one
happens. We're very sorry that it happened, and you can be sure that
we'll be working even harder to make sure that a similar problem won't
happen again. All planes are back on schedule now.

Posted by Urs Hoelzle, SVP, Operations

http://googleblog.blogspot.com/2009/05/this-is-your-pilot-speaking-now-about.html

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