On Thu, Jul 23, 2009 at 8:29 PM, Jerry Johnson<[email protected]> wrote: > > Regardless of the job, when your customer starts threatening to go to your > boss with a complaint, the relationship HAS to change. > > Do you disagree with that thought?
I agree the relationship has to change. In my experience that means it is time to walk away and let the boss handle the complaint. When that tone gets whipped out in a normal customer service interaction (police work is obviously not normal customer service), there isn't likely to be anything else to be done to mollify or placate the person complaining and it is time to hand them off to a new person for a new interaction. Judah ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:300906 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
