Their business plan actually assumes each subscriber will either just keep their existing plan forever (due to ease or laziness), or will compare and switch. So they are not geared to KEEP a shopping customer, just to steal away from other competitors.
you are not a valued customer. you are a commodity. On Mon, Jan 18, 2010 at 2:19 PM, Michael Dinowitz < [email protected]> wrote: > > I've been planning on calling Verizon for a while because I noticed > that my phone bill is about twice what a new customers would be. I'm > not in any contract so I can change at any time, so contract is not an > issue. I just called Verizon and asked about a new plan and they were > able to offer me what everyone else would be paying along with $5 a > month off for a year, which was part of a new customer's benefits. > Part of because a new customer also gets a compaq netbook computer > along with their new account. > > Now I'd be more than happy to sign up for a 1 or 2 year contract if I > got the same (or better) than a new customer but the answer to that > was no. Even after mentioning the desire to look over other companies > plans, all I got was an offer of another $5 off for a year. After over > 14 years of service with the company, all I get is a thank you and a > tiny offer to stay on. > > Am I being petty over a little computer worth only a few hundred > dollars? No. I'm being petty because I feel slighted. scorned. > marginalized. > "we got you now we can forget about you" > > So now the question is, who has better service? > > -- > Michael > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Want to reach the ColdFusion community with something they want? Let them know on the House of Fusion mailing lists Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:310689 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
