http://www.whitehouse.gov/blog/2010/03/03/open-311


Open 311
Posted by Vivek Kundra on March 03, 2010 at 12:48 PM EST
I’m on the road today, joining San Francisco Mayor Gavin Newsom and
San Francisco CIO Chris Vein for an event to highlight San Francisco’s
Open 311 API (Application Programming Interface) initiative.  This is
a great approach that ties together efforts in San Francisco, Boston,
the District of Columbia, Portland, and Los Angeles to open more
services to citizens, and to use data to drive progress in people’s
lives. Too often, people grumble that their complaints about
government – be it city, county, state, or federal – get swallowed by
the bureaucracy.  Open 311 is an answer to that problem, placing the
role of service evaluator and service dispatcher in the power of
citizens’ hands.  Through this approach, new web applications can mash
publicly available, real-time data from the cities to allow people to
track the status of repairs or improvements, while also allowing them
to make new requests for services.  For instance, I can use the same
application to report a broken parking meter when I'm home in the
District of Columbia or traveling to cities like Portland, Los
Angeles, Boston, or San Francisco.  This is the perfect example of how
government is simplifying access to citizen services. Open 311 is an
innovation that will improve people’s lives and make better use of
taxpayer dollars.

The event which will take place at the 311 Customer Service Center in
San Francisco, California will be streamed live below starting at 2:30
p.m. EST/11:30 a.m. PST.

UPDATE: This event has concluded, but you can watch it in its entirety
by clickin

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