Simple, invent customer service personnel to take the heat... ===============================================================
WorldCom Inc. (Nasdaq: WCOME - message board) has been accused of many things lately. But what about the possibility that it cooked up fictional executives to patch up customer service problems? That's the charge that local New York City television station Fox 5 made after investigating a string of complaints from angry WorldCom customers. The investigation led to a mysterious "vice president of customer service" named Thomas Barton, who wrote letters to many customers apologizing for problems. A WorldCom employee, however, told Fox 5 news that he doesn't exist -- that he's a fictional character. He never returns phone calls and very rarely returns letters (nor, presumably, does he appear in mirrors). http://www.lightreading.com/document.asp?doc_id=18892 ______________________________________________________________________ Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Archives: http://www.mail-archive.com/[email protected]/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
