I have guesstimates as to when we need to hire new technical support people etc. I have ideas as to how these people will work with each other as well as their base customer while trying to maintain the happy go lucky personal touch that our customers love.
I want someone to tell me how far off base I am. What they experienced as they began to grow. What I may expect in the future, pitfalls, easy gains, etc. kaigler At 09:34 AM 2/1/2002 -0800, you wrote: >is there a specific issue or question you were looking for feedback on? > >-----Original Message----- >From: kaigler [mailto:[EMAIL PROTECTED]] >Sent: Friday, February 01, 2002 8:56 AM >To: CF-Server >Subject: looking for asp advice > > >Hi all, > >How many of you are there consider your code/company to be an asp? I have >written an application that I have about 60 clients using. The >presentation and content for all of them is different, but all the features >available/used are the same. I am trying to evaluate time spent on >maintenance, support, sales etc. My main focus right now is support. Our >customers really like being able to talk to the same person during the >setup process, and the relationship has carried on to day to day questions >that they have. I had one client tell me that she did not think I >understood the site well enough (she had not clue that this was MY code) to >help her and that she would wait for the person that usually helps her. > >I would really like to get a mentor/advice from someone that is doing >something similar to me. Unfortunately, I do not think as we grow we will >be able to continue these practices. > >Thanks in advance, >kaigler > > ______________________________________________________________________ Macromedia ColdFusion 5 Training from the Source Step by Step ColdFusion http://www.amazon.com/exec/obidos/ASIN/0201758474/houseoffusion ------------------------------------------------------------------------------ To unsubscribe, send a message to [EMAIL PROTECTED] with 'unsubscribe' in the body or visit the list page at www.houseoffusion.com
