Hostpro....wow.
I first hosted with them about 2 years ago and was hooked immediately. Fast
and efficient response from tech support at all hours of the day and night.
Over the past week though, I've had serious problems. 2 domains that I was
involved in setting up on there took forever. First there was a long delay
before receiving confirmation and login information. Second, in both cases
any attempt to run Cold Fusion files produced a Server Application Error. In
both cases I had to call tech support MANY times to get it fixed - it took a
full day in one case and 2 days in the other, and this involved calling many
times per day, with the average waiting on hold time being about 15 minutes
before getting through to anyone, and in a couple cases being a full 1/2
hour before I had to just hang up because I couldn't wait any longer.
Getting SQL server support enabled was another protracted process(they
didn't automatically enable it even though it was included in the package, I
had to email and call repeatedly asking them to do it), taking several days
despite repeated emails and phone calls.
What is all comes down to is it took a full week to get these sites set up,
where it used to take only a day or 2 at the extreme. I don't know what's
happened, maybe they're growing too big too fast, but the service is pretty
bad right now. If you're putting up a job for a client, make sure you've got
a full week lead time before they expect to see it on the net....you can't
imagine what it's like having to face the people that you assured in all
confidence that they could go ahead with their promotional activities
because the site would be live in a couple days at the latest and tell them
that the hosting firm YOU RECOMMENDED AND ENDORSED AS THEIR BEST AND MOST
RELIABLE OPTION was all of a sudden inefficient and unresponsive. It also
doesn't earn you favor in the eyes of your boss either. It's not an
experience I ever wish to relive.
Will I continue to host with them? Yes, because they're always up, and I'm
sure that now that everything's working it'll stay working. But from now on,
anything that has to be up in less than 10 days time will be hosted
somewhere else.
Has anyone else experienced similar troubles with HostPro recently? And can
someone recommend a good alternative that I can use in a pinch till they get
themselves back into shape?
Thanks,
J
-----Original Message-----
From: Double Down, Inc <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Friday, April 14, 2000 2:04 AM
Subject: RE: HostPro
>I use them for co-location. Not happy with customer service, but they are
>always up and running
>
>
>
>DDINC
>
>-----Original Message-----
>From: Tim Bahlke [mailto:[EMAIL PROTECTED]]
>Sent: Thursday, April 13, 2000 6:44 AM
>To: CFTalk
>Subject: HostPro
>
>Anybody out there ever use HostPro for hosting or hear anything good or bad
>about them?
>
>------------------------
>Tim Bahlke
>Graphica
>www.thinkcreate.com
>
>
>
>
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