Wow, you guys actually get emails? I have to email and ask for the password
every month which they give to me no matter what email address I seem to
write in with, and without including my name (I did it as a test and sure
enough they just emailed it to me). I originally subscribed in November of
1999, and received my first issue in Mid-February (which was the February
issue). I asked about back issues since they did bill me in December but got
no response. Then I emailed them again and they sent me a list of the
passwords to download the back issues. There was nothing else in the email,
not even a name, a thanks, or anything. Needless to say, I'm less than
satisfied with them or their customer support.
-Will
----- Original Message -----
From: "Jennifer" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, May 02, 2000 11:01 AM
Subject: Re: CFDJ - anyone else had problems?
> At 10:07 AM 5/2/00 -0700, you wrote:
>
>
> >When you subscribed, did they send you previous back-issues?
> >
> >I subscribed in October, and they sent me all of 1999's issues,
presumably to
> >ensure that all subscribers renew in January.
>
> I have a problem with that method.
>
> >Of course, I never got a renewal notice. I got two issues and never got
> >another
> >one (though I still get the e-mail telling me about the PDF version of
the new
> >issue). I tried calling them to see why I stopped getting it, but they
> >couldn't
> >find me in the database. I would need my mailing label (but since I
moved
> >around New Year's, i haven't been able to find any issues).
>
> We moved sometime about the middle of February and we haven't received any
> copies since, although we have received XML developers Journal since then
> and we were receiving three copies of CFDJ before we moved. I haven't even
> managed to find a copy of the March issue. I will be particularly unhappy
> if we find out that we need to renew and they renewed us by giving us the
> copies that I have already gone to the store and purchased.
>
> I thought that our problem might have been with our move, even though all
> of our other magazines have been forwarding correctly. We assumed that
> might be the problem because we never received a renew notice. Maybe our
> assumption was wrong.
>
> >A colleague of mine has stopped getting his, as well, although he did
renew.
> >(but he keeps get Java DJ, which he doesn't want).
>
> If they sent that to us as well as what we ordered, I certainly wouldn't
> complain. I'd just stockpile them incase I ever need them. As it turns
out,
> we have a client who insists on using Intershop Enfinity and we may have
to
> start using Java / JSP to enable the site to do some things that Enfinity
> isn't set up to handle. It certainly wouldn't hurt to have that kind of
> stuff available even though we didn't expect to need it three months ago.
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