On 9/30/02, Michael Kear penned:
>Does anyone have any idea why some client sessions disappear when my users
>move to non-coldfusion parts of my site?   This is not happening with all
>users, but is particularly true of users who are using Symantec's personal
>firewall.   (They are definitely accepting cookies, because when a user
>complains about not being given access, we insist they accept cookies before
>we'll write up their issue as a problem)
>
>My application tag is as follows:
>
><cfapplication name="CFcalcs"
>                clientmanagement="Yes"
>                sessionmanagement="Yes"
>                setclientcookies="Yes"
>                sessiontimeout="#CreateTimeSpan(0,1,0,0)#"
>                clientstorage="CFClientVariables">
>
>
>I can see sessions being created in the datasource,  but if the user goes
>off to another part of the site, that is not under coldfusion control -
>(.asp and .html pages) when they come back to the cold fusion pages, their
>client vars don't exist.

Hi Michael. These are just shots in the dark.

1)  Where do session variables come into play in your application? Is 
this your own box? Are you certain that the maximum session timeout 
is set to at least an hour? I've seen hosts set the max to like 40 
minutes. Of course, this won't apply if we're talking about client 
variables only.

2) On the links back to the CF pages, are they going to the same 
domain? In other words, if you're using relative links within the 
application, and the user goes to 
http://www.mydomain.com/thispage.cfm and you have a link to 
thatpage.cfm, all will be fine. But if they leave the CF pages and 
the link back is to http://mydomain.com/thispage.cfm (no www.), the 
cookie won't be recognized.

3) Have you had any of these users actually look to see if the cookie 
exists with the cfid and cftoken variables? I think Personal Firewall 
let's you block cookies. I don't know what the default settings are, 
so who knows? Maybe they have their browser set to accept cookies but 
not their Pers. Firewall.

I'd certainly be happy to log in and browse around to see what 
happens if you've got a test account set up. I've got a Mac and PC 
with a bunch of different browsers available to test with. :)
-- 

Bud Schneehagen - Tropical Web Creations

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ColdFusion Solutions / eCommerce Development
[EMAIL PROTECTED]
http://www.twcreations.com/
954.721.3452
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