> On Wednesday, Oct 9, 2002, at 09:28 US/Pacific, Rick Faircloth wrote: >> I've just been monitoring the thread, but from what I've read earlier, >> this and maybe other CF-lists and other software lists might be worth >> assigning someone to, to monitor and respond to as their "day job."
> Like a "Community Manager", you mean? Hey, Vern... >> size of MM, that there would be funds to hire a "Mailing List / Forum >> Troubleshooter" who is an expert in the software AND its use in >> production who could provide a "first response" technical support >> to users, free of charge...public relations people who are not experts > For a company that charges for technical support, it makes little sense > to then provide *free* technical support through a mailing list of > forum on a formal basis. > As it is, several of us at MM provide free support here because it > helps. It isn't Macromedia's policy to provide free support. There's also Team Macromedia ( You know who you are. :) Who are all professionals in the industry who work for other companies, but spend large amounts of time contributing to the forums on Macromedia's site as technology experts -- categorized by product of course... http://www.macromedia.com/go/team -- this is great for both Macromedia since they don't have to pay these people to help them out with some combination of PR and tech support, and at the same time, it's great PR for the TeamMM member and their company since it's basically free advertising for them. Neil Clark has recently been helping me out with a forthcoming release of my cms project to produce ( among other things ) a new installer which will make it much easier to implement. His help over the past few days has been tremendous.</not_so_subtle_plug> S. Isaac Dealey Certified Advanced ColdFusion 5 Developer www.turnkey.to 954-776-0046 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm
