Mosh,
I tried this and it did work, but, it's still showing my survey link
even though the counter has been set back to 0. Can you tell why?
<cflock type="READONLY" name="lckReadCounter" timeout="20">
<cfset counter = application.counter>
</cflock>
<cfif application.counter mod 7 eq 0>
<cflock type="EXCLUSIVE" name="lckWriteCounter" timeout="20">
<cfset application.counter = 0>
</cflock>
<cfmail query = "GetCall" to="[EMAIL PROTECTED]"
from="[EMAIL PROTECTED]"
subject="Closed Help Desk Ticket"
type="HTML"><body link="red" alink="red" vlink="red">
Your Help Desk call (Ticket No. #GetCall.ID#) has been
closed. If you believe the call should not be closed, or the problem occurs
again, please reply to this message or call the Help Desk, to let us know.
<P>
<div align="center"><H3>Call Information</h3></div><P>
<h4><b><font color="Red">Ticket Number:</font></b> #GetCall.ID#<P>
<b><font color="Red">Problem Description:</font></b> <BR>
#GetCall.Issue#<P>
<b><font color="Red">Resolution:</font></b> <BR>
#GetCall.Resolution#<br><br>
<P></h4></body>
<div><font color="Red"></font><a
href="http://dailynews/helpdesk/test/HDSurvey.cfm?ID=#ID#";
target="_blank">Click here to answer a brief survey about your issue and
resolution.</a></font></div>
<p>#counter#</p>
</cfmail>
<cfelse>
<cflock type="EXCLUSIVE" name="lckWriteCounter" timeout="20">
<cfset application.counter = application.counter + 1>
</cflock>
<cfmail query = "GetCall" to="[EMAIL PROTECTED]"
from="[EMAIL PROTECTED]"
subject="Closed Help Desk Ticket"
type="HTML"><body link="red" alink="red" vlink="red">
Your Help Desk call (Ticket No. #GetCall.ID#) has been
closed. If you believe the call should not be closed, or the problem occurs
again, please reply to this message or call the Help Desk, to let us know.
<P>
<div align="center"><H3>Call Information</h3></div><P>
<h4><b><font color="Red">Ticket Number:</font></b> #GetCall.ID#<P>
<b><font color="Red">Problem Description:</font></b> <BR>
#GetCall.Issue#<P>
<b><font color="Red">Resolution:</font></b> <BR>
#GetCall.Resolution#<br><br>
<P></h4></body>
<p>#counter#</p>
</cfmail>
</cfif>
Thank you,
Aimee' Clark
-----Original Message-----
From: Mosh Teitelbaum [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, November 26, 2002 3:41 PM
To: CF-Talk
Subject: RE: Using a counter variable
You haven't made your counter variable persistent. Every time someone makes
a new request of your application, Application.cfm creates a new variable
called "counter" and sets it equal to 0. You need to make your variable
persistent. And since you want it to work across multiple users, it should
probably persist in the APPLICATION scope.
So, your Application.cfm should look something like:
<CFIF NOT IsDefined("APPLICATION.Counter")>
<CFLOCK TYPE="Exclusive" NAME="lckCreateCounter">
<CFSET APPLICATION.Counter = 0>
</CFLOCK>
</CFIF>
Your action page should look something like:
<!--- Get counter value --->
<CFLOCK TYPE="ReadOnly" NAME="lckReadCounter">
<CFSET Counter = APPLICATION.Counter>
</LOCK>
<CFIF Counter EQ 6>
<!--- Increment counter --->
<CFLOCK TYPE="Exclusive" NAME="lckWriteCounter">
<CFSET APPLICATION.Counter = 0>
</CFLOCK>
<!--- ***** show survey code ***** --->
<CFELSE>
<!--- Increment counter --->
<CFLOCK TYPE="Exclusive" NAME="lckWriteCounter">
<CFSET APPLICATION.Counter = APPLICATION.Counter +
1>
</CFLOCK>
</CFIF>
--
Mosh Teitelbaum
evoch, LLC
Tel: (301) 625-9191
Fax: (301) 933-3651
Email: [EMAIL PROTECTED]
WWW: http://www.evoch.com/
> -----Original Message-----
> From: Clark, Aimee [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, November 26, 2002 4:03 PM
> To: CF-Talk
> Subject: Using a counter variable
>
>
> I have an application in which I want every 7th record closed in
> a table to
> generate an email asking the user to participate in a survey.
>
> I have <cfset counter = 0> in the application.cfm file.
>
> I have <cfset counter = counter +1> in my action page right after
> an update
> that is done to the table.
>
> Then I have <cfif counter EQ 7>
> execute generating email
> then it resets the counter back to 0
>
> However my counter is not incrementing at all. It just keep staying at 1.
> I'm not sure why. Can someone provide some assistance with this?
>
> Thank you,
> Aimee' Clark
> Web Developer
> Stinson Morrison Hecker
>
>
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