> I didn't notice the "i asked about your problem > Hi, Mike. > > Concerning your statement: > > "i asked about your problem internally..." > > This is the kind of "first responder" tech support I > was advocating in recent discusssions. Something that > your "internal" people could respond to on a "little > higher level" on certain issues than those on the list > typically could, but without having to open a case with > MM. > > I think this is a good middleground and seems to be one > of the changes that took place recently with community > involvement by community managers. > > If so, it's a good move. > > internally" approach to troubleshooting before > the changes were made...
To Mike's credit, he's done that many times before, of his own accord. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ voice: (202) 797-5496 fax: (202) 797-5444 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm
