> A quick perusal of just the MM forums will prove my > point - so many install horror stories, most of them > unanswered by MM. > > and, of course, after 8 months with no resolution in > my own case, is enough for me to make the statement, > and stand by it.
The problem with anecdotal evidence is, well, it's anecdotal. Of course, if you go to the forums, you'll see lots of horror stories - the same is true for any product I can think of. I very rarely go to a vendor's support forums and find everyone just posting how happy they are with everything. The people who are happy don't bother to post about it. And of course, if you have a bad experience with tech support, you're likely to generalize that into the statement that "tech support sucks". Personally, as someone who's dealt with MM tech support frequently, as well as lots of other vendors, I think they're not so bad. That's not to say that I've been happy with every incident resolution, but to be honest, I can't say that anyone else is any better. Unfortunately, tech support has gone downhill quite a bit from its glory days - I remember getting phone resolution for a WordPerfect issue where the guy spent hours on the phone with me, debugging some silly problem that easily cost them more than they ever made off of me. There's probably a lesson to be drawn from that. Dave Watts, CTO, Fig Leaf Software http://www.figleaf.com/ voice: (202) 797-5496 fax: (202) 797-5444 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
