I'm a reseller of Allaire products in Australia, trying to build a business
round ColdFusion, Spectra etc, and have the greatest difficulty getting any
sense out of FIrmware Design, their distributors in Australia
They never answer the phone - only a computer answers it.
They only call back after I've left a dozen messages.
They never follow up.
Their support took 40 emails and some VERY IRATE calls to prod them into
action to help me with a Studio4.5.1 problem, and even then, it isn't fixed
after months of trying. (I've given up on it with my clients - I won't let
them waste over A$1000 on a useless shoddy product like Studio)
The only people I've talked to at Firmware apologise profusely for the lack
of interest, but there's no action to follow it up. It ends with the apology
Is this just me?? Is anyone else dealing with Firmware and can claim
they're responsive and helpful? Am I going about it the wrong way with them?
Or if lots of others are having the same experience, perhaps we ought to
form a company ourselves and lobby Allaire to dump them as distributors and
let us do it ourselves.
Cheers,
MIke Kear
AFP Web Development
Windsor, NSW, Australia
Mike Kear
[EMAIL PROTECTED]
www.afp.zip.com.au
Windsor, NSW, Australia
AFP Web Development
AFP Electronic Forms
AFP Models
------------------------------------------------------------------------------
Archives: http://www.mail-archive.com/[email protected]/
To Unsubscribe visit
http://www.houseoffusion.com/index.cfm?sidebar=lists&body=lists/cf_talk or send a
message to [EMAIL PROTECTED] with 'unsubscribe' in the body.
