This is excellent follow-up. I'm pleased they're working on it like terriers and aren't going to let it go till it's resolved.
What Damon says would explain how come some people experience the problem and others don't, and also how come the problem went away when some people forced CFMX to load earlier in the boot-up cycle. Cheers, Michael Kear Windsor, NSW, Australia AFP Webworks. -----Original Message----- From: Damon Cooper [mailto:[EMAIL PROTECTED] Sent: Thursday, 12 June 2003 11:42 AM To: CF-Talk Subject: RE: Update on the Installer "Freeze" & Failure to Auto-Start on W indows Issues... One more update: We believe we at least somewhat understand the "CFMX doesn't startup on reboot" issue as recreated on the machines in house here. To summarize (and I'm sure I'm whitewashing some of this): 1) The CFMX App Server is an native Windows executable wrapper that is the main "ColdFusion MX Application Server" service. 2) It controls, starts, stops, and monitors the main "jrun.exe" executable that CFMX is runs on. 3) The wrapper executable has separate timeout values for both starting and stopping the main "jrun.exe" executable. Both timeout values are currently hardwired to 20 seconds. 4) On machines with a lot going on during startup, or complex services dependencies, or slow machines, the "jrun.exe" executable can exceed the 20 second timeout in successfully starting. When this timeout is exceeded, the Service wrapper executable "gives up", returns a failure code and CFMX is not started. 5) If, when CFMX is told to shutdown (via the Services Control Panel, or via command, or when an Updater installer tells it to shutdown), the "jrun.exe" exceeds the Service wrapper's shutdown timeout (20 sec), the wrapper returns a failure code and gives up. When we extend the startup timeout of the Service wrapper executable (we give it some patience), "jrun.exe" and CFMX eventually startup fine, but it may take some extra time. Same for shutdown in most cases. So............... We're testing a fix to the wrapper that a) raises the default timeout for both operations, and making these values configurable via a setting (registry, XML file, whatever). It seems to work in all cases so far, and we hope to get it to Mike's hoster guy to try shortly (he may already have it now). Finally, as extra shutdown insurance, we may optionally allow the shutdown code of the Service wrapper to do a forced shutdown of the "jrun.exe" if the (now extended, configurable) timeout expires. As soon as we have a good hotfix, we'll try to make it generally available ASAP. Sorry about all this, and thanks for hanging with us... Damon -----Original Message----- From: Damon Cooper Sent: Tuesday, June 10, 2003 7:16 AM To: 'CF-Talk '; '[EMAIL PROTECTED]' Subject: RE: Update on the Installer "Freeze" & Failure to Auto-Start on Windows Issues... Quick update: Switching JVM's didn't have any affect on our test machine exhibiting the problem. We do get "Error Number 2" errors in the System Event Log, however, which indicate "The system cannot find the file specified." This could be due to the fact that a socket open failed (TCP sockets are OS "files") due to the OS network layer not being ready for us, or we were impatient with a short timeout, and may need to sleep & retry the open and/or use a longer timeout. We continue to actively work this today. More to come... -----Original Message----- From: Damon Cooper Sent: Sunday, June 08, 2003 10:42 AM To: 'CF-Talk ' Subject: Update on the Installer "Freeze" & Failure to Auto-Start on Windows Issues... I've not had the cycles to keep up with the feeding frenzy this has turned into, but I thought I'd update everyone on where we are regarding the 2 issues reported and discussed here at the one machine at Mike's hosting site: 1) ZeroG Java-based Updater installer hang. It took us a little while to track this down (we had to find a machine with less-than 8-bit color display capability...harder than you'd think these days). Here's the scoop: a) For the GUI-based installer, a minimum of 8-bit color depth (256 colors) is required to run InstallAnywhere-based installers. Additionally, installers require a minimum 640 X 480 screen resolution. b) The Updater installer can be invoked in "silent" mode on Windows, if you have a machine that doesn't meet (a) above for the GUI install, or (b) you have a need to apply the Updater to many machines via batch scripts, etc, etc. Follow the instructions here for a "silent" install: http://www.macromedia.com/support/coldfusion/releasenotes/mx/releasenotes_mx _updater03.html#silentinstall 2) CF not automatically starting reliably on Windows after system reboot: We had 3 engineers working this all day Friday, and we believe we have a reproducible case, and have started debugging the process to see what's happening. One of the things we're about to try is to simply switch Java VM's to see if this is the result of a Java VM bug (we've had several in the interacting-with-Windows-as-a-Service area before, so we're not ruling that out, and it's a quick thing to try. Recall that the CFMX Gold bits shipped out of the box with the Sun 1.3.1_03 VM. Trying the 1.3.1_08 VM, the 1.4.1_03 VM and the 1.4.2 Beta VM will determine whether it's something that's fixed in the VM. If anyone on this list is experiencing the issue, and wants to try these VM's and report back, that would be a big help, and you can participate in helping to move this issue forward. More to come, when we know more (likely Monday EOD sometime)... Thanks for your patience. 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