Chiming in a bit late here, not sure if this has been mentioned already, but Steve Krug's book 'Don't Make Me Think!' is an excellent supplement/constrast to Nielsen's style of usability advice.
I think Nielsen's work is valuable, but if you find him at all curmudgeonly, Krug's like a breath of fresh air - very accessible, and as friendly to the designer/developer as he's advising you to be to the user :-) Gyrus [EMAIL PROTECTED] play: http://norlonto.net/ work: http://tengai.co.uk/ PGP key available ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Signup for the Fusion Authority news alert and keep up with the latest news in ColdFusion and related topics. http://www.fusionauthority.com/signup.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4

