I have a chime against uplinkearth ... Whilst their support might be good and I never had any problems with server uptime, their flexibility with customer issues is NOT.
So just a small story to be aware in case it ever happens to anyone else ... We had a house robbery and all credit cards were stolen, one of which paid for the uplinkearth account. It was just a small test account, nothing mission critical, and only cost about $4.75 (approx.) a month. The timing of the robbery sucked, because two days later, the uplinkearth bill was due. We had NOTHING to pay it with as ALL cards were cancelled and we were awaiting replacements. The first replacements were not due until 1 day after their grace period of 5 days. So I figured, hey, no problem, I'll call them up and ask for a two day extension or whatever they would give so I could give them the new credit card number. This worked with our main dedicated host (www.handynetworks.com) with whom we have a bill of over $1000 a month. They were willing to wait. The uplinkearth bill was like $14.25 (billed quarterly). Uplinkearth customer service said NO. Just a flat out, NO we can't work with you, no sympathy for being robbed, just a flat out NO. I promptly cancelled the account of course. Sometimes crap happens, and I think a company should be able to work with special situations, especially when the amount was ludicrously low. They weren't even willing to listen. I think that sucks. But, that's just my experience. Cheers, Erika >>| -----Original Message----- >>| From: CFDEV [mailto:[EMAIL PROTECTED] >>| Sent: Saturday, August 30, 2003 2:59 PM >>| To: CF-Talk >>| Subject: RE: Hosting Solutions >>| >>| >>| I have to chime in with Uplinkearth.com >>| >>| There support turnaround has been within minutes. Not >>| Hours, days or even weeks. Some requests were completed >>| Within 10 minutes. >>| >>| Some requests were made was: >>| New Sub-Domain >>| New Hosting Added >>| Mail Server created >>| New FTP Accounts created. >>| >>| Etc... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/lists.cfm?link=t:4 Subscription: http://www.houseoffusion.com/lists.cfm?link=s:4 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4 Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
