inventory tracking available to the IT group. The ability to track property
numbers, when they were purchased, etc. The ability to send a text message
to users who received a "ticket."
Ability to have stats, graphs etc on the number of tickets, time to
complete, etc.
Just a quick brain dump.
kelly
-----Original Message-----
From: Schuster, Steven [mailto:[EMAIL PROTECTED]
Sent: Wednesday, December 17, 2003 9:30 AM
To: CF-Talk
Subject: Help Desk Software...
I know it's been done 100 times but I am going to do one open-source for the
CF folks with Oracle, SQL and maybe Access back-ends. What I am looking for
are suggestions as to what it should have in it. I have a basic framework
developed with a UI but it is all up in the air right now.
Here is why I am doing this...
1.) I want something that fits a large number of people
2.) I want something that is intuitive and easy to use
3.) Ant something that is free and that I can give to the community
So , what do you all think?
_____
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